Paper jam, unable to pull paper out

Most likely, the rollers are worn out. Since this is a consumer grade printer, you will be unable to replace the rollers. You might pull the paper tray and try to clean the rollers with rubbing alcohol. Sometimes this will work, but most the time the wear is enough that nothing will stop the printer from feeding multiple sheets.

it sounds like it is wrapped around the fuser roller. is the roller around an inch or 2 around? if so it is the fuser roller and be carefull to no scratch this roller or you will get all jams. the fuser can be taken out with care to look at all the plugs and screws.

Presumably this error follows an actual paper jam (whether the culprit has admitted it or not). The following is general advice that applies to paper jams in most printers, copiers, etc.

In my experience at least 98% of paper jam errors are because a piece of paper is still caught inside the printer. The remainder are generally due to a damaged paper jam detector (usually a small plastic arm which actuates a switch inside the printer) or less commonly a failure on the PC board which senses paper jams.

Please return to point 1 and look (again) for a piece of paper jammed in the printer. If the jammed paper was torn from the printer, only a small remnant has to remain inside the printer to generate an unclearable paper jam error.

Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab. Occasionally a page can wrap completely around a roller and be very hard to see. Be very suspicious of any 'white' roller' - check at the ends to note if the roller is actually a different colour with a complete page wrapped around it (generally then only removable by tearing other than complete disassembly by a professional). If paper was torn you may need a pair of tweezers and some determination to remove any small paper pieces wedged inside the printer. Ensure the printer is unplugged from the wall and avoid damaging any rollers or other parts inside the printer. Always remove jammed paper by pulling it in the direction of normal travel only. On rare occasions very serious paper jams may need expert service to dismantle and reassemble the printer.

After finding and removing all paper pieces, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test.

sounds like something jamed in the rollers like a pin etc

The red rollers are probably replaceable, and therefore removable. Take a close look, and see if you can tell how they would be removed. It will either snap out, or you'll push it to the side and remove one end at a time. It'll be easier to pull the paper without the roller in the way.
While you have the roller out, you can clean it by wrapping packing tape around it a few times.

simply pull out the power cable then just simply open the back cover and pull gently on the paper.
do not just rip it out... Gently and it should be fine

hope it helps

Open ADF cover
Lift up Pickup roller Assy
remove spring from pickup roller assy
Remove pickup roller assy gently pull it towards you
Carefully remove green plastic diverter
note this is held in place by 4 plastic pins 2 on each side
look in the opening for foreign objects.
( I have found labels, money, paperclips, plastic pieces,jammed paper in this area)

without some information about the kind of printer and the weight/thickness of the paper, try to supply more information in a comment if you can, this is a generic answer.
many printers have a paper thickness adjustment that helps ensure that only one sheet is picked up at a time, and that the sheet feeds accurately,
if two or more sheets are picked up there are jams as multiple sheets do not feed well, and may not even get out of the paper tray. If the printer is set for a thicker paper, the lead edge of thinner sheets may miss its aimed path and wrap around guides or rollers, jamming.
The makers web page, or the user guide if you still have it, often have FAQ on paper jams,

If you cant get paper out from inside after removing cartridge then there is No easy fix, and the roller at rear is called a fuser, these parts dont come out easy,machine will need all covers removed, plugs disconnected and brackets removed, gears pulled off and fuser removed, maybe replaced if there is a reason why it wrapped around roller