You have two problems. First the ice build up is because the dispensor door is not closing all the way and the air is causing condensation and freezing.
you will half to find out why the door is not closing. it could be a bad door or the solinoid could be bad.
The second problem is that the solinoid in the back of the freezer is not moving the ice bucket arm.
Common problem is that the solinoid is bad or the plastic arm on the solinoid is broken.
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