Sorry your unit is a micro and mini cassette transcriber but I remember it does not have option for erase you can get an a eraser at http://www.tvps.com/Products/ECS-ME20-Mini--Micro-Cassette-Eraser---New__VE-ME-20.aspx and this also extend the life of your transcriber any way is really simple and a quick solution to your problem.
Try different tapes, if the audio is low from all tapes you
can try to used a micro cassette head cleaner at http://www.tvps.com/Products/Certron-MCHC-Micro-Cassette-Head-Cleaner---New__CE-MCHC.aspx
other option is to get a really good headset this model is incredible for Mono
or stereo units at http://www.tvps.com/Products/ECS-Deluxe-35-mm-Mono--Stereo-Over-Head-Headset---New__ECS-OH3-prd-5MSVC.aspx
or just Send an
email to [email protected] or call (805) 644-9525. Please indicate
model, serial and detailed description of problem to service your unit.
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