Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

HP Officejet 6310 All-In-One InkJet Printer Changed home telephone system and now I can send faxes out but cannot receive?

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • HP Expert
  • 314 Answers

Hi

Check the following link

CAN SEND but CANNOT Receive

  1. Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code. To modify the fax header, use the following steps:
    1. Press the Setup button () on the product control panel.
    2. Press 4 for Basic Fax Setup, and then press 1 for Fax Header.
    3. Type personal or company information using the keypad, and then press OK.
    4. Type the phone number, including area code, for your HP fax product, and then press OK.
  2. Dial 1-888-HPFaxme and send a fax to the HP Fax Test Service.




Posted on Jan 04, 2010

Ad

1 Suggested Answer

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I can send a fax but can't receive a fax.


Hey. Try to plug only your line in the fax machine. Test if you can received. There may be a conflict between these machine.

Jan 30, 2010 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Will send a fax but want recieve one


>> but want recieve [sic] one

Do you WANT to receive a FAX ?

If so, you need to connect a telephone-wire from one of your telephone-outlets to the modem-port on the All-In-One unit.

>> but want recieve [sic] one

Are you saying that it WON'T receive a FAX?
Precisely what happens when somebody tries to send a FAX?
Does the All-In-One "answer" the telephone-call?
How many seconds does the telephone-call last, before the All-In-One "hangs-up" the call?

Nov 27, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP Officejet 6310 will no longer receive a fax, but can send one


Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jun 16, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Can't send nor receive faxes w/my HP6310. It says shutting down.


Try to reset the device. # and 3 simualtenusly.
#6 is a partial reset
#9 is a full reset

May 06, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

HP officejet 6310 cannot fax


did you have fax service on the line?

Jan 27, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Cannot receive faxes


1-are you sure it is in the correct jack? there are two in the back of the printer
2-when you did the install it should have done a fax line check

Sep 20, 2008 | HP Officejet 6310 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

209 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Clive
Clive

Level 3 Expert

4345 Answers

Ekse

Level 3 Expert

13434 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...