Question about Dell A940 All-In-One InkJet Printer

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Scanning problem with A940 AIO Dell printer/scanner

I recently reinstalled my operating system (Windows XP) and reinstalled the printer drivers both from the Dell website and from the CD. When I click "Scan" nothing happens. It copies and prints fine, though. I went into the control panel and opened "scanners and cameras" and clicked on that and nothing happened. Any help??? Thanks!

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  • galaxz3002 Feb 04, 2008

    Frosty555: Yes, I reinstalled the cd, as well. Still nothing.

  • mikecant Feb 09, 2008

    Exactly the same problem; it started spontaneously - and I have reinstalled the CD.

  • Grace Segal Feb 15, 2008

    The same problem happened to me, exactly the same.

  • BobbyKidd Mar 13, 2008

    I just purchased my Dell 1501 Inspiron Note book and can not get my Dell A940 to scan any documents . My old Dell 8500 worked perfect, Nothing works on the Scan ? Why is this? Please advise.

  • Anonymous Apr 06, 2008

    Printing & Copying works fine - haven't used the fax, but my real problem is getting the Scanner to work - nothing happens when I press the scan button although this worked prior to installing windows XP.

  • black sauki Oct 10, 2008

    scanner doesn't work. works for everything else but WILL NOT SCAN. i pushed all the buttons and nothing happens. hopefully someone has the solution to this problem.

  • ferrari1477 Oct 24, 2008

    brought the all-in-one home from Antonio's Pizza. put it on my girlfriends laptop and it prints, copies but no scan. i select where i want it to go, then push the scan button and it says its "scanning to file" but nothing happens....

  • gaudiojo Oct 29, 2008

    same problem

  • Anonymous Nov 07, 2008

    Dell A940. Printer works. Copier works. Scanner does not work. It recognizes when the computer it not connected, but it will not scan the items on the glass.

  • eeleanor9855 Nov 11, 2008

    i have the same problem i have used the canner before and it worked fine but now when i try to use it it wont work i select scan to file then select scan but nothing happens even though it say scanning to file.

  • JoeBott Nov 25, 2008

    scanner does not respond.  It says "scanning to file" or email, but nothing happens

  • donald e schade Dec 11, 2008

    Did any of these people find a solution to the problem of not being able to get the scan function to work after pressing the "scan" button?

    I have same problem now after I had to switch laptops from my Dell to a HP/Compaq. Scan works if I invoke it by clicking on the printer/scanner icon under My Computer, but it doesn't initiate the Fax Tools software that it use to when I had a Dell computer.

  • davidcholl Dec 11, 2008

    I have an A940 All-in-One Printer and it will do everything except scan. When I press Scan it just sits there. Nothing.

  • endopros Jan 03, 2009

    Dell A940 will not scan. States computer not connected. Any help? I've checked connection and electric connection and reinserted. No use.

  • Frosty555 May 11, 2010

    You installed the drivers, but did you install the actual software that came with the printer too?



6 Answers

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    Hi there, just found this solution to work perfectly. i just freaked out for a moment with the same problem. Use this or just type fax and scan in your help function. Hope this helps!

    Before you begin, make sure that you've installed your scanner on the computer and that the scanner is turned on.
  1. Windows Photo Gallery.
  2. Click File, and then click Import from Camera or Scanner.
  3. In the Import Pictures and Videos window, click the scanner that you want to use, and then click Import.
  4. In the New Scan dialog box, click the Profile list, and then click Photo. The default settings for scanning a picture are automatically displayed.
  5. If you're using a scanner with a document feeder, click the Paper size list, and then click the size of the picture that you've placed on the scanner or click the size that most closely matches the picture.
  6. Click the Color format list, and then click the color format that you want the scanned file to display.
  7. Click the File type list, and then click the file type that you want to use to save the scanned file.
  8. Click the Resolution (DPI) list, and then click the resolution, in dots per inch, that you want to use.
  9. Adjust the brightness and contrast settings or type the values that you want to use.
  10. To see how the picture will appear when it is scanned, click Preview. If needed, modify the scan settings, and then preview the picture again. Repeat these steps until you're satisfied with the preview results. Some scanners might require you to place the picture in the document feeder each time that you scan.
  11. Click Scan. When the scan is complete, Windows Photo Gallery prompts you to tag the picture so that it's easier to organize or find later.
  12. In the Tag these pictures (optional) list, type a tag name, and then click Import. Windows Photo Gallery displays the picture so you can view, fix, or organize it.

Posted on Feb 06, 2009

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Hi All,

I spent more than one hour: searched the Internet, tried changing the Drivers, checked the USB cable, restarted Printer, Computer, running Eusing Registry cleaner, checking hardware/device errors.... Eventually I went to Dell site and made the same search and within minutes it works fine!!!

SOLUTION: Just unplug the electrical connection from wall and reconnect... (6 years old solution)
You can read it here ( ).

Hope everyone who comes here will be happy.


Posted on Dec 30, 2008

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  • randay Apr 17, 2011

    in 2011 this still works... Thanks! Spent hours trying to fix it and unplugging fixed it in three seconds!!!!

  • ACS2008 Apr 17, 2011

    Good to know that still it works and people find it useful. Thanks for the comment.

  • creiglovelac
    creiglovelac Jan 06, 2012

    Me too! We haven't been able to use ours until YOU! THANKS!


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Posted on Jul 21, 2010

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Had pc reformatted after a virus now my dell AIO 924 scanner will not work help

Posted on Mar 24, 2010

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I had the same problem. I brought a new laptop and reinstalled the printer and everything worked except my scanner. After researching everywhere and trying to troubleshoot myself. I just unplugged the electrical connection. Once I replugged..what a surprise! What a simple and easy fix.. Cheers to Chandra - the thread right above mine..


Posted on Nov 07, 2009

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• Select the program where you want to send the scanned image.
• Select the type of image being scanned.
• Select how you will use the scan.
• Select Fax Now.
NOTE: Click See More Scan Settings to view all settings.

Posted on Feb 14, 2008

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Go into Control Panel and complete the Scanner Wizard provided by Windows XP, then try scanning pictures or documents again. If you have the disk to the printer/scanner autorun the installation again. It will just overwrite the old install, not a big deal. If you do not have the disk, look online for the "free installation disk Dell A940 Printer/Scanner" and run from this free website. Let me know how it goes.

Cynthia Charczenko

Jan 05, 2008 | Dell A940 All-In-One InkJet Printer

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If you are using windows XP

Click on Start,select all programs.
Select accessories.
Select paint.
Make sure you have a document on scanner bed.
Select the option of file on the top left hand side of the paint window.
Select the option"scanners and cameras".
A new window will pop up. Select the printer.
Click on scan.
Check if you are able to get a scan.

Jan 02, 2008 | Dell A940 All-In-One InkJet Printer

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