I have a Dyson DC17 animal vacuuum. Recently got

Hi there, it's Jack at Dyson.

DC25's instant-release hose and wand are designed to detach quickly and easily when you need them. There are no fiddly clips or buttons to press - when you extend the wand upwards to it's fullest extend and pull it firmly, it should separate from the main body of the vacuum:


If the wand seems jammed, or you continue to have difficulty removing it, our experts are on hand to take some further details and provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

http://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc17_opmanual_usa%20pdf.pdf

http://www.dyson.com/support/dc17/dc17-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-flo-dc17-wand-suction/flo-dc17-wand-suction/flo-dc17-remove-the-wand-from-hose/redirect-to-flo-dc17-check-the-hose/flo-dc17-check-the-hose/flo-dc17-check-u-bend-for-blockages

http://www.dyson.com/support/dc17/dc17-animal/diagnosis-root-menu/dc17filterwashvid/flo-dc17-wand-suction/flo-dc17-remove-the-wand-from-hose - This should help you!

I’m happy to help further over the phone at https://www.6ya.com/expert/charles_6bf94c079488b145

GO TO LINK BELOW FOR HELP
http://www.dyson.com/support/dc17/dc17-totalclean/flo-dc07-gen-how-to-use-your-dyson/flo-dc17-remove-replace-the-hose-step-1

your cyclone assembly may need to be striped down and cleaned also remove the exhurst filter located under the bin.

Hi there,

Sorry to hear you're having difficulties with your DC17. The problem you're experiencing sounds unusual - please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 1866MYDYSON, or email your details to [email protected]. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Here are instructions on how to clear blockage from the wand - sounds like you may have something plugging it up.

http://www.dyson.com/support/help.asp?article=969&product=DC17-ANIMAL

Disassemble Your Dyson Animal so you can access the area around the wand. If the block is in the wand itself, you can clear it by passing something through it (such as a broom or mop handle).

Blocks in other piping and outlets can be removed by hand.

Beauty of the Dyson Animal line is that a homeowner can find and fix problems easily.

You can download the manual from here: http://www.manualowl.com/m/Dyson/DC17/Manual/205779

Hi its Darran at Dyson.

It sounds as though your wand/hose assembly is blocked. Try following the blockage procedure in your user guide or visit our website's support section where you can use our self help guide to diagnose problems.

www.dyson.com

Kind regards
Darran
Dyson Customer Service

Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service