Can't charge battery. The battery symbol is red. What do I do?

Here are the steps: 1. Make sure you will install a new or fully charged battery/batteries into your camera. 2. Clean the battery contacts. a. Remove the battery/batteries and the memory card from your camera, then wipe the battery contacts with a soft, clean cloth. b. Reinstall the battery/batteries into your camera. Please make sure that you are installing a fresh/ fully charged battery c. Without the memory card, turn your camera on. 3. Please test with the a different battery If you do not have access to another battery Try these steps instead: Please take the battery out of the camera. b. Insert the charger into the unit from the main socket and turn the camera on. If the camera works you will need to replace the battery. If you camera doesn?t switch on you will need to order a No power repair or a new cable.