I have a powershot sd 780 is. i dropped it and it now says to restart the camera due to lens trouble. how do i do that? the lense won't close completely.

I put my Canon SD780iS through the washing machine. The lens was extended when I found it. I did not try to turn it on. I removed the battery and memory card, removed the 5 small screws and opened the front and back to expose the insides. Over the next 2 days I dried it out completely with a hair dryer. When I put it back together, I too found that the lens retract cycle was messed up, and while the splashscreen came on, nothing else worked..

I tried your trick of holding the Function/Set button while turning it back on. The camera reset back to factory condition, and it works like a champ. No loss of pictures either! This is one heck of a tough little camera!

Hi,

On this camera a restart is achieved by holding the power button until you see it shut itself off and power back on again. Unfortunately a lens stuck error and won't retract is not uncommon on this camera and can be difficult to resolve without opening it to repair the lens mechanism.

The other thing to try if the restart does not work is to remove the battery let it sit for around an hour then put it back and see if that helps as a hard reset.

There is a report with some Canons that if you turn the camera on whilst pressing and holding the set button this may have the effect or resetting the lens mechanism. However this only seems to work with some Canon models but certainly worth a try.

Finally have a look at my FixYa Tip on this subject (link below) and you may find that one of these solutions will do the trick.

http://www.fixya.com/support/r3556007-camera_lens_stuck_or_wont_retract

Thanks for using FixYa.