Brand new phone for us. To get our voice mail we dial our own number and when he get the busy signal we are supposed to press "*" plus the access code plus "#". Trouble is when I press "*", nothing happens. I hear a tone but I am not directed into the telephone company voice mail system. Is there a way to the the "*" to work?
How do I program voice mail. Manual says "the unit auto dials the pre programmed voice mail access number/code". How do I do the pre-programming?
Thank you,
Gladys Pedigo
As bsmither said, how voice mail is accessed is very dependent on your phone company and how they've set things up. They would be the best place to ask about any problems you're having there.
As for programming the voice mail buttons on the 25204, I was confused by that one as well until I finally figured it out. Specializations aside, they're just speed dial buttons, and are programmed in exactly the same way as the ones along the right side of the phone. RCA could have documented that detail better than they did.
In my case, with Vonage, I just programmed the buttons with the numbers for the lines that they're associated with. When they dial and I'm connected to the voice mail system, I'm prompted for my VM password, which I then enter manually.
Press STORE
Dial: VOICEMAIL #
enter: VOICEMAIL NAME
Press: STORE
Press: VOICEMAIL 1 BUTTON
The way it works for us is that we have THE phone number for the phone company's subscriber's voice mail system. So, we dial THAT number and are greeted with "Welcome to your Voice Mail, please enter your code, followed by the pound sign."
So, maybe the phone number you've been instructed to dial wasn't YOUR OWN number, but THE number that belongs to the phone company. (In my specific case, it's 498-8300.) Call your phone company's business customer support and ask about this.
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Telephone co. cancelled service but can't clear phone- never wan't VM , never got access no. b ut message won't clear, comes back, after a call.
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