Remove the batteries from the remote. Push in, and massage each button ensuring it is not stuck down. Replace the batteries and Update the firmware. Update the configuration. Did this fix the problem? If no, please e-mail us back for further information about your issue.
Firmware and Configuration Steps:
1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.
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