T3s and T2-Cs are very delicate and often go to the White Screen of Death WSoD when dropped. (a play on the term BSoD from windows)
The remote needs to be serviced to fix this. If you explain the remote goes to white screen when you call RTI they will understand.
their tech support number to get a return authorization is here. They will explain how to pack and ship it.
(952) 253-3136
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