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Sync the device with your windows media player and erase all that garbage software RCA gave you it doesn't work. After you Sync it you should be able to add your music from your media player, pictures, and video file will work fine otherwise you have to move all your music files into the RCA software.
The easyRip software was initially stored on the MP3 player. It is available for download here: http://www.rcaaudiovideo.com/audio/mp3players/?sku=M4604#tabs-4 . If you need to, click on the Downloads tab. The easyRip Media Manager is the third item in the list.
You need to use the RCA easyRip software. It has a Player Loader module that automatically does the video conversion so your device can play it. As long as the video can be played in Windows Media Player, the Player Loader module should be able to convert and transfer it and your device should be able to play it.
For additional detail about how to use the Player Loader, run the easyRip software and click on the Help module (the icon with the '?' on it) and find the Player Loader section.
I know that sometimes certain USB ports don't give the information that the installer is looking for. Try a different USB port on the PC and see if that works. Make sure you have the latest version of easyRip from:
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