Have a GE Profile Microwave/Convection oven. Microwave works, but the convection part does not. Has been this way since installation. Oven will go through preheat cycle, say that oven is preheated but it is stone cold in the cabinet.

It may be a bad convection heating element or just a bad thermal cutout.

If it's less than one year old, it will be fully covered under warranty and you can contract GE here to have an authorized servicer come out and fix it free.

If it's out of warranty and you or someone you know wants to check it out, I'd first suggest you take a look at the "mini-manual" hidden inside the unit (behind the control panel, hidden on the left side behind the grille, or attached to the inside of the outer cover) which is very helpful when troubleshooting, & testing.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Otherwise, see these files: safety disassembly

Accessing some parts may require you to pull the oven from the wall and remove the cover.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

You can download GE owner's manuals and installation instructions here.


You can find links to helpful exploded view diagrams and part ordering help here.


I'd recommend that your bookmark this link to your favorites.

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