Boot to the diagnostic partition from the F12 menu, see if the keys work during the diags. If they do, the issue is a software one. If they do not work in the diags, then replace the keyboard.
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1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
16 GB available hard disk space (32-bit) or 20 GB (64-bit)
DirectX 9 graphics device with WDDM 1.0 or higher driver
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