Question about Canon VIXIA HF10 HDV Camcorder

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HF10 zoom goes without any explicit request

Sometimes the HF10 zoom start by itself. 3cases: 1 trying to stop the zoom after you act on the upper control doesn't work, the zoom continue to the end. 2 the camera is shooting regularly with a fixed screen. "Automatically" the zoom start to the end. 3 with variable szoom speed it is impossible to set low zoom variaton; you need to act a lot on the zoom control and suddendly the zoom start at high speed.

thank you.

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I own an HF100 and i had the same zoom issue. I purchased a replacement zoom key assembly directly from canon (phone 732-521-7230 cost is about 25 dollars), and installed it myself. This has fixed the issue for me, and i am very glad i didnt have to pay to have it serviced. You can buy the part yourself and install it if you feel confident in your ability to disassemble/reassemble the camera correctly, or shop around for a local camera shop that can swap it out for you.

Posted on Jul 29, 2011

  • tomc Oct 06, 2011

    Mattsn- THANK YOU SO MUCH for posting the phone# to order this.. I just fixed my HF100 by replacing the zoom. I had purchased a repair manual for the camera to let me know what screws to remove / replace but without the part, it did me no good. Thanks,

  • Mark Petersen Jan 03, 2012

    How was the switch to replace and where did you pick up the repair manual?

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My HF10 started to mysteriously autozoom as well, and I had made no setup changes. I don't have exactly the same symptoms as you describe except that it would begin to zoom when I didn't want it to. I noticed the [I.AF] (Instant AutoFocus) icon, so I went into the menu (Camera Setup - AF Mode) and turned the "Instant AF" to "Normal AF". After that, the autozoom seemed to have stopped. I set it back to "Instant AF" and it did not autozoom again. I wouldn't know how to turn the autozoom back on again even if I wanted to, but thankfully it appears to be gone now. Hopefully it will stay in manual zoom mode. Hope that helps.

Posted on Mar 21, 2010

  • Rebels99 Jan 30, 2011

    I tried this solution for my Canon Vixia HF10 that I've had for more than a year now. I thought the unwanted auto-zoom was because of some setting, but it appears that there is no setting that controls this. I think this is a defect with the camcorder.

  • Anonymous Feb 01, 2011

    You are right - my HF10 has fallen back into auto-zooming after my original post above. I contacted Canon and they said it was a known issue with the camcorder itself (not a setting), so I need to find my receipt and send it in, and they would repair it free of charge (at that time it was already out of warranty). Once I found my receipt and called them back to make arrangements, the 2nd rep said he saw no service bulletins on the issue, so no guarantee that it would be corrected without charge. So I will send it in and get the final answer back. I hope they agree to correct it, because there are a number of people with the same issue, and it is nothing that we've done to cause it.

    I apologize for the incorrect info above - it was given to the best of my knowledge at the time, and I was anxious to share what I thought was a solution. I wish I has been right.

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I couldn't get the part anywhere so I just took one of these creeping zooms apart and the carbon tracks had been worn right away by the metal wipers. Not abuse, just used a lot! I resurfaced the carbon tracks and it works fine now. I did put such a thick layer on (so it will last) that the resistance is lower and I don't think that the maximum zoom speed is as high as it would be if the resistance were in spec.

Posted on Nov 01, 2016

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I sent mine to Canon to have it fixed, a month after i bought it. And got it back 2 weeks later, it still has the issue. Canon service is useless.

Posted on Jan 05, 2014

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Can someone send me a link to get the service manual so I can make the zoom rocker repair myself? I don't mind paying $25 for a new zoom switch and putting it in myself. Thanks. Frank. fdolansky@netzero.com, 601-613-5878

Posted on Oct 22, 2011

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My video camera is also doing the same thing. I doubt I can find the receipt for it, and it isn't worth it for the ~ $250 cost of repairing the camera.
Shame, really. It's a very nice camera otherwise, but it makes it pretty hard to zoom to any level other than fully out (by keeping the zoom button forced to zoom out), and I cannot put the camera down to keep a steady shot, since it will continue to zoom in. :(

Posted on Apr 30, 2011

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