CD-ROM or DVD drive not seen in Windows or not working properly

try this one:

To resolve this issue:

1. If you are upgrading Windows 98 or Windows Millennium Edition, follow the troubleshooting steps that are described in the following Microsoft Knowledge Base article: 310064 (http://support.microsoft.com/kb/310064/ ) HOW TO: Troubleshoot Windows XP Problems During Installation When You Upgrade from Windows 98 or Windows Me Test to determine if the issue is resolved. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
2. Perform a clean installation of Windows XP:
   1. Insert the Windows XP CD-ROM into your CD-ROM or DVD-ROM drive.
   2. If Windows automatically detects the CD-ROM, click Install Windows to start the Windows XP Setup Wizard. If Windows does not automatically detect the CD-ROM, click Start, click Run, type CD-ROM drive letter:\setup.exe, and then click OK.
   3. Press ENTER.
   4. Click New Installation, and then click Next.
   5. Follow the instructions on your screen.
3. When you receive the "Press F6 to load SCSI/Raid Drivers" prompt, press F7 to bypass Advanced Configuration and PowerInterface (ACPI) detection.
4. Finish the installation of Windows XP.

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This issue may occur if a Microsoft .NET Framework file is being used when you try to install Office 2003. For example, this issue may occur if the Mscoree.dll is being used when you try to install Office 2003.

To work around this issue, restart the computer. Alternatively stop Windows Installer.

If these actions do not resolve the problem, repair the existing installation of the .NET Framework. Alternatively troubleshoot .NET Framework installation issues.

For more information about how to restart the computer and about how to stop Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:
308096 (http://support.microsoft.com/kb/308096/ ) BUG: Error 1935 during install of the .NET Framework For more information about how to repair an existing installation of the .NET Framework and about how to troubleshoot .NET Framework installation issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
306160 (http://support.microsoft.com/kb/306160/ ) How to repair an existing installation of the .NET Framework 824643 (http://support.microsoft.com/kb/824643/ ) How to troubleshoot Microsoft .NET Framework 1.1 installation issues in Windows XP or in Windows 2000 For more information, click the following article number to view the article in the Microsoft Knowledge Base:
926804 (http://support.microsoft.com/kb/926804/ ) Error message when you try to install a 2007 Office program: "Error 1935. An error occurred during the installation of assembly component" APPLIES TO

• Microsoft Office Small Business Edition 2003
• Microsoft Office Standard Edition 2003
• Microsoft Office Student and Teacher Edition 2003
• Microsoft Office Professional Edition 2003
• Microsoft Office 2003 Personal Edition
• Microsoft Office Basic Edition 2003

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This issue may occur if any of the following conditions exist: • A damaged file exists in the folder in which Windows is installed, and this file is not overwritten during Setup. For example, if you receive the error message that references the User32.dll file, the User32.dll file may be damaged. • One or more of the random access memory (RAM) modules that are installed in your computer is faulty, or the RAM configuration is incompatible

RESOLUTION loadTOCNode(1, 'resolution'); To resolve this behavior, use one of the following methods. Method 1: Extract a New Copy of the User32.dll File from the Windows XP CD loadTOCNode(2, 'resolution'); Extract a new copy of the User32.dll file from the Windows XP CD to the drive:\Windows\System32 folder on your hard disk, where drive is the drive on which Windows is installed: 1. Insert a Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98 Startup disk into your computer, and then restart the computer.

NOTE: For additional information about what to do if you do not have a Windows Millennium Edition or Windows 98 Startup disk, click the following article numbers to view the articles in the Microsoft Knowledge Base: 186300 (http://support.microsoft.com/kb/186300/EN-US/) How to Create a Windows 98 Startup Disk from MS-DOS 267287 (http://support.microsoft.com/kb/267287/EN-US/) How to Create a Startup Disk in Windows Me 2. When the Windows Startup menu appears, use the ARROW keys to select Start Computer with CD-ROM Support, and then press ENTER. 3. Make a note of the drive letter of your CD-ROM drive. 4. Rename the User32.dll file to User32.old. To do so, type the following lines at the command prompt, pressing ENTER after each line, where Drive is the drive on which Windows is installed: Drive:
cd windows\system32
ren user32.dll user32.old 5. Insert the Windows XP CD into your CD-ROM or DVD-ROM drive. 6. Extract a new copy of the User32.dll file from the Windows XP CD to the Windows\System32 folder on your hard disk. To do so, type the following lines at a command prompt, pressing ENTER after each line, where CDROMDrive is the drive letter of the CD-ROM or DVD-ROM drive that contains the Windows XP CD-ROM, and Drive is the drive on which Windows is installed: a:
extract CDROMDrive:\i386\user32.dl_ Drive:\windows\system32\user32.dllFor example, if your CD-ROM is drive E and Windows is installed on drive C, type extract e:\i386\user32.dl_ c:\windows\system32\user32.dll, and then press ENTER. 7. Remove the Windows 98 or Windows Millennium Edition startup disk from your computer, and then restart the computer.
Method 2: Remove or Replace the Faulty RAM loadTOCNode(2, 'resolution'); Remove the memory modules that are installed in your computer, leaving enough RAM for the computer to start and run Windows. Restart the computer, and then run Setup again.

For additional information about Windows XP RAM requirements, click the following article number to view the article in the Microsoft Knowledge Base: 314865 (http://support.microsoft.com/kb/314865/EN-US/) System Requirements for Windows XP Operating Systems If the issue is not resolved, remove a different memory module. To identify the specific memory module that is not working correctly, you may have to restart your computer more than one time.

For information about how to add and remove RAM to the computer, contact the manufacturer of the computer, or view the documentation that is included with your computer.
Method 3: Install Windows to a Different Folder loadTOCNode(2, 'resolution'); NOTE: Before you install Windows to a different folder, first try the troubleshooting procedures in the following article in the Microsoft Knowledge Base: 310064 (http://support.microsoft.com/kb/310064/EN-US/) HOW TO: Troubleshoot Windows XP Setup Problems During Installation When You Upgrade from Windows 98 or Windows Me If the issue is not resolved by using the troubleshooting procedures in 310064, install Windows to a different folder. For more information about how to do this, see the "Installing to a New Folder" section of the following article in the Microsoft Knowledge Base: 316941 (http://support.microsoft.com/kb/316941/EN-US/) HOW TO: Install Windows XP MORE INFORMATION loadTOCNode(1, 'moreinformation'); For additional information about how to troubleshoot "STOP: C0000221 error messages", click the article number below to view the article in the Microsoft Knowledge Base: 314474 (http://support.microsoft.com/kb/314474/EN-US/) "STOP: C0000221 Unknown Hard Error" or "STOP: C0000221 STATUS_IMAGE_ CHECKSUM_MISMATCH" Error Message Occurs For additional information about upgrading to Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: 316639 (http://support.microsoft.com/kb/316639/EN-US/) HOW TO: Prepare to Upgrade Windows 98 or Windows Millennium Edition to Windows XP For additional information about how to troubleshoot startup problems in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: 308041 (http://support.microsoft.com/kb/308041/EN-US/) Resources for Troubleshooting Startup Problems in Windows XP For additional information about Windows XP Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base: 306824 (http://support.microsoft.com/kb/306824/EN-US/) Release Notes for Windows XP Setup Contained in the Home.txt File 286463 (http://support.microsoft.com/kb/286463/EN-US/) Release Notes for Windows XP Setup Contained in the Pro.txt File 286647 (http://support.microsoft.com/kb/286647/EN-US/) Windows XP Read1st.txt File Contents For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416 (http://support.microsoft.com/kb/65416/EN-US/) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/) Hardware and Software Third-Party Vendor Contact List, Q-ZMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Let me know if u got help and rate me as fixya please!!!