Will not start on battery or plug-in to wall outlet - when holding down the power on button to start - nothing happens

Is the outlet a GFI?

Try turnning your tv off, unplug unit from outlet, press and hold down the power button for 30 seconds, let go of power button, if plugged into surge protector try wall outlet, if plugged into wall outlet try a different outlet, power tv on using power button on tv. Did you have a storm in you're area?

Does the mouse work? I would Cold-stat the machine: 1) remove AC plug from outlet, 2) remove battery, 3) hold down on/off button for 10 seconds, 4) replace battery, 5) plug into wall outlet 6) push on/off button.let me know if there is any change, if not you can try another procedure.

check first the power cable if properly connected to the back (or side) of the machine and on the power outlet. if its plugged in to a power extension, unplug it from the machine and from the power outlet, leave it like that for 2mins, and plug it back to the machine then directly to the wall outlet instead. if theres still no power, press down and hold the power button for 30secs, if nothing happens, the machine is dead, if its still under warranty, bring it to the store for free service.

Perform a powerdrain of the computer i.e. unplug the power cable from the back of the tower and press the power button and hold it down for 10 secs.
Please make sure that the power cables are connected properly.
try using a different power cable and check it on a different wall outlet.
Best of Luck

Hi

Please can you try the followinf

1) remove wall charger
2) Remove battery
3) Press and hold power button down for apporx 30 seconds
4) Plug in wall charger
5) Power on laptop
6) If successful plug in battery

Regards
Shauqat

perform power cycle
1. Unplug the unit’s power cord from the back of the printer while the printer is 'on'.
2. Hold down the ‘On’ button for 60 seconds
3. Plug the power cord back to the unit while holding the ‘On‘ button down.
4. This will reset the printer’s mechanical systems and discharge all capacitors.
If the issue still persists, then

1. Unplug the power cord from the wall outlet.
2. Unplug the power cord from the all-in-one.
3. Wait 30 seconds, and plug the power cord back into the wall outlet.
4. Press and hold the # and 6 buttons on the numeric keypad.
5. While still holding the buttons, plug the power cord back in to the all-in-one. Continue to hold the buttons for two seconds, and then release them.

This should resolve your issue.

Hi,

Try the resetting the printer to factory defaults.

Steps:

1.Turn the Printer OFF, unplug the power cabled from the back of the printer and from the wall outlet.

2.Then, Press and hold the ON button for 30 -60 seconds

3.Take the Ink Cartridges out, Unplug the printer power cable while its ON, press and hold CANCEL and COLOR COPY button and connect the Power cord while holding the buttons.keep Holding the buttons until the printer goes off ,release the button and Push the ON button.

Please let me know, the status. GoodLuck cheers!!

Thank you ...

remove battery and use it off A/C power adapter, mine only works this way, maybe shorted battery.

I suggest removing the battery when plugging it to the wall outlet or are you trying to charge it? I think the one that is spinning is the hard drive reseat it then lets see what happens try to purchase a new hard drive if problem persists. please indicate also the status of the lights on your laptop ill reply with more steps when you've indicated everything