How to put my extension back into to system at greeting time

You didn't say what type & kind of phone you have (iphone or android) or phone service you have (they all do them slightly different). If you dial your own phone number into your cell phone, that should access your voice mail. I have a Sprint Android, so

1. Press 3 for Personal Options
2. Press 2 for Greetings
3. Press 1 to Change Greeting
4. Press 1 to Record personal greeting or press 2 to select the standard greeting
5. Press # to End Recording
6. Press 1 to Confirm Greeting

Change your Sprint personal voicemail greeting

This is from the attendant user guide. Don't ask me what a Conference Bridge Extension is though.

To recording your greeting:
1. Set the Supervisor Password, if necessary.
2. Call a Conference Bridge extension.
3. When the Conference Bridge extension answers, dial the
Supervisor Password and #.
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4. Press * to skip the setting verification mode.
5. Press # to change the system settings.
6. Skip the steps until the Customized Greeting option is played.
7. Follow the voice prompt and record a new Customized Greeting.

You will require the folks that program your Nortel system to come and make system level changes.
You will need to ask them to give you the ability to put the system into day service, which will allow calls to come to your extension.
Then switch the system into night service during the times that you are not available. This is done by dial a code which changes the path that calls go to. You will also need them to program the greeting for open, and closed. or Day/night service.

Recording Company Greeting 1 Press FEATURE 9 8 3
The display shows
Log: QUIT RETRY REC

2 Enter 1 0 2 0 0 0 0

3 Press OK
The display shows
Admin MBOX AA OTHR

4 Press AA
The display shows
Auto Atdt Admin GRTG TABLE LINES

5 Press GRTG
The display shows
Greeting Admin GRTG AA

6 Press GRTG
The display shows
Greeting: RETRY OK

7 Enter Greeting number "13" (for holiday recordings

8 Press OK
The display shows
Greeting RETRY PLAY REC

9 Press REC

10 At the sound of the tone record the greeting.
Greeting: "Thank you for calling (your company name)..........."

11 Press OK to end your recording.
The display shows Accept Greeting:
RETRY PLAY OK
NOTE: To listen to the greeting press PLAY, to re-record the greeting press RETRY

12 Press OK to Accept the greeting

To program to play
1 From Step 12 press *
2 Press Table
Auto Atdt Admin GRTG TABLE LINES3 At Grtg table: enter 1
4 Grtg table: Retry OK
5 Press OK
6 Press OK again @ AA menu prompt
7 At Morning: 1 press CHNG to whichever new greeting you recorded
CHNG Morning: 1 PLAY NEXT
8 Continue by pushing next through all times
9 Afternoon:2 CHNG PLAY NEXT
10 You should note which times had which greetings to change back after holiday
11 After you change all the times Morning Afternoon Evening Non-business press Release
-------------------------------------------------
This will work for setting a new greeting as well, you can use numbers 1,2,3 etc for the greeting numbers to set them at different times of day in the table.

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Recording a Personal Greeting
Your.answering.system.comes.with.a.pre-recorded.outgoing.message.or.greeting.that.plays.when.you.receive.a.
call:.“Hello,.no.one.is.available.to.take.your.call..Please.leave.a.message.after.the.tone.”.You.can.record.your.own.
personal.outgoing.greeting..Your.recorded.greeting.must.be.between.two.seconds.and.thirty.seconds.long.
1).Press. /MUTE..The.system.announces.the.number.of.new.and.old.messages,.then.starts.to.play.the.
messages.unless.it.has.no.messages..
2).Press.5.to.stop.the.announcements.or.message.playback..You.will.hear.intermittent.beeps.indicating.that.the.
system.is.in.the.command.waiting.mode.
3).Press.8.to.start.the.recording..The.system.announces,.“Record.greeting.”.Begin.recording.after.the.
announcement..
4).When.you.finish.recording,.press.8.again.or.press.5..You.will.hear.a.confirmation.tone,.and.your.recorded.
greeting.plays.back.for.you.
Selecting a Greeting
Once.you.have.recorded.a.personal.greeting,.the.phone.automatically.switches.to.your.personal.greeting..You.can.
also.switch.back.and.forth.between.the.pre-recorded.greeting.and.your.own.greeting.at.any.time.
1).Press. /MUTE..The.system.announces.the.number.of.new.and.old.messages,.then.starts.to.play.the.
messages.unless.it.has.no.messages..
2).Press.5.to.stop.the.announcements.or.message.playback..You.will.hear.intermittent.beeps.indicating.that.the.
system.is.in.the.command.waiting.mode.
3).Press.6..The.system.plays.the.current.greeting.
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m 4).To keep this greeting:. Do.nothing.
To switch to the other greeting:.Press.6.while.the.system.is.playing.the.current.greeting.
5).Each.time.you.press.6,.the.system.switches.between.the.pre-recorded.and.the.personal.greeting..The.last.
greeting.you.hear.is.used.as.the.current.greeting.
Deleting Your Personal Greeting
You.can.delete.your.personal.greeting.from.the.base..You.cannot.delete.the.pre-recorded.greeting.
1).Press. /MUTE..The.system.announces.the.number.of.new.and.old.messages,.then.starts.to.play.the.
messages.unless.it.has.no.messages..
2).Press.5.to.stop.the.announcements.or.message.playback..You.will.hear.intermittent.beeps.indicating.that.the.
system.is.in.the.command.waiting.mode.
3).Press.6..The.system.plays.the.current.greeting..Switch.to.your.personal.greeting.if.necessary..(See.the.previous.
section.to.switch.the.greeting.)
4).While.the.personal.greeting.is.playing,.press.4.
5).The.system.announces.“Greeting.has.been.deleted,”.and.switches.back.to.the.pre-recorded.greeting.

The persons name is recorded in their personal mail box.Thats done by pressing open voicemail or feature 981 followed by their password, press 8 or admin and press 1 to re record thier name in the company directory.
To re-record greetings, enter Feature 983. if your system has 2 digit intercom #s your default password is 120000 if your system has 3 digit intercom #s your default password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished.

Recording a Personal Greeting
Your answering system comes with a pre-recorded outgoing message or greeting that plays when you receive a call: “Hello, no one is available to take your call. Please leave a message after the tone.”
You can record your own personal outgoing greeting. Your recorded greeting must be between two seconds and thirty seconds long.

1. Press /mute. The system announces the number of new and old messages, then starts to play themessages unless it has no messages.
2. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that thesystem is in the command waiting mode.
3. Press 8 to start the recording. The system announces, “Record greeting.” Begin recording after the announcement.
4. When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recordedgreeting plays back for you.
   

Selecting a Greeting
Once you have recorded a personal greeting, the phone automatically switches to your personal greeting. You can also switch back and forth between the pre-recorded greeting and your own greeting at any time.

1. Press the Message icon (letter)/mute. The system announces the number of new and old messages, then starts to play the messages unless it has no messages.
2. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the system is in the command waiting mode.
3. Press 6. The system plays the current greeting.

Voicemail Features Norstar Common To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting
Norstar Voicemail Administrative Programming Programming must be done from any M7310, T7316, or M7324 model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

depends on the system but it should be done in the voicemail. If the names are recorded in than you have to find the mailbox used. If it says please enter the first 3 letters of the persons last name than it is a default mailbox and the names are set in each subscribers mailbox. They have to go into personal options and change the name and letters.

It took me forever to find out, but heres what you do.

with the phone hung up:
1) "Feature" then press "1"
2) then press "#", "*", "#"
3) lift the phone, then hang up
4) press "Speaker"
5) dial "700"
6) press "hold"
7) enter the name (I'm still trying to find out how to leave a space, or use aother character that the same number key has... ugh"
8) press "hold" then "Speaker"

then make sure it saves it in the directory