Message waiting can come from several sources. Usually they are stacked at the phone and you can keep pressing message until they are all displayed. Have the person down the hall pick up the phone when you ring it, or look for the message cancel code and get that message off your set. If it clears, that was the only one and you have no voice mail messages.
Carl
For Toshiba DKT2010H phones with no display screen...
First...do not lift handset.
Next press the "INT" button.
Then press the following buttons in this order "#" "4" "0" "9".
(The MSG light should go out.)
Finally press the "SPKR" button.
This works everytime I cannot get the message sender to answer their phone and I want to get rid of that annoying blinking MSG light.
This is what I wrote up for our inhouse manual on telephone administration for this phone:
Problem: An employee pushes the Message button to receive a message but it calls someone else's desk. This is caused by whichever extension the phone forwards to when pushing the Message light. For example: if the person at 333 pushes their blinking message light and it forwards to 316 that means that the person at 316 most likely tried to call 333, got a busy signal and accidentally pushed the Message button before hanging up thus setting 333 to call forward to their extension when they got off the phone.
All phones on our system should have this feature turned off, but if it happens this is the two step process to resolve the issue:
Solution: First, push the Message button to figure out which extension it is forwarding to. Take note of the extension and hang up. With the hand set NOT picked up, dial #409 and Release. You may have to do this multiple times to clear the call forwarding because it needs to be done for each incidence that the person accidentally set up call forward. Finally, in the management software go to Station > Station Assignments. Select the extension # that the Message button was forwarding to (the one you noted above). Under the Basic tab at #41 Active Message Waiting select Disable. Select Submit.
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