Follow these
steps in order to resolve the issue:
Stop the Print Spooler Service: 1) Click
Start.
2) Type ‘
cmd’ in the Start Search box.Search results should appear.
3) Right-click on ‘
cmd’ in the
search results, and select
Run as Administrator.The command window will appear.
4) Type
‘net stop spooler’ into the command window and press <ENTER>.The Print Spooler service should now be stopped.
Delete the Printer Drivers: .
1) Click
Start.
2) In the Start Search box, type
‘C:WindowsSystem32SpoolDriversw32x86’ and press <ENTER>.
3) Delete all the files and folders in this directory.
NOTE: If the folder will not delete, rename folder to
w32x86.old.
Remove the Dell printer software: 1) Click
Start.
2) Click
Control Panel.
3) Click
Programs.
4) Click
Programs and Features.
5) Click the software related to the attached Dell printer to highlight it.
6) Click
Uninstall/Change.
7) Follow through the prompts in order to remove the software.
8) Restart the computer.
At this point, the user should install the latest printer software from
http://support.dell.com and be able to print successfully.
×