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Posted on Dec 10, 2009

I can't open the door, I have used the key and tried the combination. I hear the lock disengage but the door won't open. It appears to be stuck. How do I get it open?

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  • Posted on Dec 15, 2009
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You may have the same problem as me.
The bolts in the opening side may have sheared off of the ratchet arm that pulls them into the door. It's a casting using inferior quality metal.
I was lucky. The problem was found when the door was open.
The only way to open the door will be to turn the safe (with everything unlocked) so that the hinged side is along the floor and try tapping the top so the bolts drop into the door (the bolts are joined together).
If the safe has been secured and cant be moved get a grinder and chop the hinges off. With the hinge side bolts withdrawn the door can be opened. Sentry doesn't do this spare, so a new safe is required.

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I WHANT TO RESET MY MASTER LOCK , WHAT STEPS I HAVE TO FOLLOW?


Instructions:
Opening the key storage
compartment door
1. Open shutter door to reveal the dials
and the release button
2. Rotate dials to the current combination
(if the lock is new, the combination is set
at the factory to 0-0-0-0)
3. Press down on the release button
to open the door
4. Pull the door fully open
5. Add or remove keys
6. Close compartment door
7. Scramble the combination dials to lock
the door and conceal your combination (A)
8. Close the shutter door (B)
To set a new combination:
The initial combination is set at the
factory to 0-0-0-0
1. Open the compartment door
(see instructions above)
2. Push the reset lever left and down.
The lever remains in this position
3. Rotate dials to your desired combination
4. Push the reset lever, up and right, back
to the original position
5. Close the key storage compartment door
6. Scramble the combination dials to lock
the door and conceal your combination (A)
7. Close the shutter door (B)
To hang shackle model
1. Open the compartment door
(see instructions above)
2. Push the shackle release lever to the left
to open shackle
3. Pull the shackle up and out of the lock
4. Place shackle around door knob or other object
5. Close shackle to lock
6. Close the compartment door
7. Scramble the combination dials to lock
the door and conceal your combination (A)
8. Close the shutter door (B)
Reminder:
(A) The release button will open the lock
until you scramble the dials
(B) Keep the shutter door closed to increase
weather resistance and to conceal the
dials from view
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