You may have the same problem as me.
The bolts in the opening side may have sheared off of the ratchet arm that pulls them into the door. It's a casting using inferior quality metal.
I was lucky. The problem was found when the door was open.
The only way to open the door will be to turn the safe (with everything unlocked) so that the hinged side is along the floor and try tapping the top so the bolts drop into the door (the bolts are joined together).
If the safe has been secured and cant be moved get a grinder and chop the hinges off. With the hinge side bolts withdrawn the door can be opened. Sentry doesn't do this spare, so a new safe is required.
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