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Clear the paper jam... Also make sure all the pick up rollers are not smooth, if they are replace them. Also make sure the tray is set to the right paper and not offset. A lot of times people slam the tray and it moves the setting bar.
Remove left,right,top & back cover, #check paper sensor flag & flag spring, found any dis location? correct it.Most of the cases spring dis location observed (see the snap shot for easy recognition)#clean fuser paper out sensor as well as check sensor flag.#check fuser teflon sleeve.
HI ayyasamyr:
This your problem.
13.10 PAPER JAM The event log message for a paper-delay jam in the duplexer is 13.10.
1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check PS1701 and PS1703 in the duplexer for correct operation. Replace the
duplexer if a sensor is defective.
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