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Posted on Dec 07, 2009

When installing the computer back to its original settings. The systems will freeze when it gets to the point of checking the mouse. But in the beginning of the process the mouse is fine. I was told that it is a problem with the hard drive.

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melissazz932

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  • Posted on Dec 07, 2009
melissazz932
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Sounds like a virus. You might have to erase your hard drive and reinstall windows. If you have a boot disk that came with your computer, it will reinstall the entire system as it was when you bought it. You will need to save any files you want to keep first on a separate drive or burn to CD before you do it though.

Another option is to run check disk. Here is the instructions:

Manual steps to run Chkdsk loadTOCNode(2, 'moreinformation'); Notes

  • Chkdsk requires exclusive access to a volume when it runs. Therefore, if one or more of the files are open on the disk that you want to check, Chkdsk displays a prompt asking if you want schedule the disk check for the next time that you restart your computer.
  • Chkdsk might take a long time to run, depending on the number of files and folders, the size of the volume, disk performance, and available system resources, such as processor and memory.
  • Chkdsk might not accurately report information in read-only mode.
Manual steps to run Chkdsk at the command prompt loadTOCNode(3, 'moreinformation');
  1. Click Start, and then Run.
  2. In Open, type cmd, and then press ENTER.
  3. Use one of the following procedures:
    • To run Chkdsk in read-only mode, at the command prompt, type chkdsk, and then press ENTER.
    • To repair errors without scanning the volume for bad sectors, at the command prompt, type chkdsk volume:/f, and then press ENTER.

      Note If one or more of the files on the hard disk are open, you will receive the following message: Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N) Type Y, and then press ENTER to schedule the disk check, and then restart your computer to start the disk check.
    • To repair errors, locate bad sectors, and recover readable information, at the command prompt, type chkdsk volume:/r, and then press ENTER.

      Note If one or more of the files on the hard disk are open, you will receive the following message: Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N) Type Y, and then press ENTER to schedule the disk check, and then restart your computer to start the disk check.
Manual steps to run Chkdsk from My Computer or Windows Explorer loadTOCNode(3, 'moreinformation');
  1. Double-click My Computer, and then right-click the hard disk that you want to check.
  2. Click Properties, and then click Tools.
  3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,
  4. Use one of the following procedures:
    • To run Chkdsk in read-only mode, click Start.
    • To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors check box, and then click Start.
    • To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors check box, and then click Start.
    Note If one or more of the files on the hard disk are open, you will receive the following message: The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer? Click Yes to schedule the disk check, and then restart your computer to start the disk check.
The following table lists the exit codes that Chkdsk reports after it has finished:
Collapse this tableExpand this table Exit code Description 0 No errors were found. 1 Errors were found and fixed. 2 Disk cleanup, such as garbage collection, was performed, or cleanup was not performed because /f was not specified. 3 Could not check the disk, errors could not be fixed, or errors were not fixed because /f was not specified.
For more information about Chkdsk, visit the following Microsoft Web sites: For more information about Chkdsk, click the following article number to view the article in the Microsoft Knowledge Base: 314835 (http://support.microsoft.com/kb/314835/ ) An explanation of the new /C and /I switches that are available to use with Chkdsk.exe For help with common system maintenance tasks in Windows Vista, visit the following Microsoft Web page: Fix problems with common system maintenance tasks (http://support.microsoft.com/gp/system_maintenance_for_windows)

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Remove the trackball inside the mouse.


Clean the trackball with warm water and dry carefully. Clean the rollers inside the mouse with a cotton swab dipped in rubbing alcohol. Replace the trackball, then secure it with the retaining ring.


Clean the outside of the mouse with rubbing alcohol and a cotton ball.


For an optical or wireless mouse, clean the bottom of the mouse and the surface it sits on with a damp cloth.

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Make sure the mouse is connected properly.

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Check for any bent or broken pins or damage, then carefully plug it in, making sure the connection is secure. Reboot the computer.


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Connect the mouse directly to one of the USB ports on your PC.

Try different ports until you find one that works.


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Also, try using a different kind of mouse pad.

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If your PC doesn't have enough memory, PC mouse freeze may occur when you are running resource intensive programs.


Installing more RAM will help your PC run more efficiently.

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Check for device conflicts. When you install another device on your computer, it can sometimes conflict with a PC mouse.

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Select the "Device Manager" tab, then scroll to and select your mouse.

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Unplug the mouse and reboot the PC.

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PC mouse freeze and other serious problems can be caused by viruses lurking on your system.Set the program to run a complete scan every 24 hours.

Also make sure the virus definitions are updated regularly.


Turn off video acceleration. Sometimes video acceleration can cause PC mouse freeze.

Go to "Control Panel," then click "Display," and then "Change Display Settings."


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