Hi flowergirl. It sounds like the signal coming into the house is low or the box is bad. I bet it's the signal, you should ask them to come out and Install a signal booster, this will improve the signal frequency. They will do this free of charge. Also I dont know if you have the signal split to more than one tv but this looses signal as well and a booster will help that too. They alway's try everything before giving a booster so keep on them about it.
Hope this help's, Jay
[1] Verify that the AC power cord is connected to the DCT*
and an AC outlet.
[2] If the DCT* is connected to a switched outlet on another
unit, verify that that unit is powered on.
[3] Press the POWER button on the DCT* front panel instead
of the remote control. The batteries in the remote control
may be depleted
[4] The DCT* may have received a software update and
may not power on while the new software is being
installed. Try again in a few minutes.
OK.
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