I believe that smarthoe had a recall on insteon switchs...
Dear Valued INSTEON® Customer,
We have identified and corrected an issue with the manufacturing process that has lead to failure of the manual operation of a very limited number of our INSTEON-compatible Décora-style wall dimmers and relays. If you have any units which do not respond to manual paddle presses, please call our Customer Solution Center @ 800.762.7846 for a warranty replacement.
Smarthome stands behind every product we sell. Rest assured that should your switches experience this behavior in the future, Smarthome will extend the warranty for this issue for an additional 5 years. For example, we will extend 1-year warranties to 6 years, 2-year warranties to 7 years, and 7-year warranties to 12 years for this issue.
We hope this announcement has been helpful and apologize for any inconvenience this issue may have caused you. We are committed to bringing you a wide range of quality, innovative INSTEON products.
Sincerely,
The Smarthome Team
800-762-7846
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