At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
Xerox Phaser 8560 Color not correct PROBLEM: Cyan color is not correct. DETAILS: Light Strip test that prints the 4 colors prints Magenta, Yellow, and Black correctly but the Cyan is not correct. The Xerox web site provided 4 documents that filled the entire page with each color (> Support & Drivers > Phaser 8560 Support > Search Results > Colors are Off or Wrong). After marking where the ink sticks were I printed the Cyan document 30 times and then measured the ink sticks again. The Cyan AND the Magenta used about the same amount of ink, although it should have been 100% of the Cyan ink. I then printed the other 3 colors to see what they would produce. Cyan document: ¾ inch teal strip down the left side and the rest of the document was a darker purple with vertical strips of darker and lighter sections. Yellow: ¾ inch yellow strip down the left side with a light mixture of Magenta mixed in with the rest of the document consistently. Magenta: ¾ inch yellow strip down the left side with the rest of the page a darker red. Black: ¾ inch green strip down the left side with the rest of the page a mixture of black and green. From the ?Service Usage Profile? from the printer: BEFORE 30 Cyan pages: Total Previous Colorant Usage Cyan=37.54 Magenta=36.35 (Yellow & Black had very minor changes) Printed Total Pixels Cyan=1,784,693 Magenta=1,773,124 AFTER 30 Cyan pages: Total Previous Colorant Usage Cyan=50.85 Magenta=40.06 Printed Total Pixels Cyan=2,299,550 Magenta=1,901,358 Color has not been adjusted in the printer or in the software. Total Pages Printed on Printer: 2,437 http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=154,E=0000000001799320691,K=9884,Sxi=15,Solution=obj(1966)
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Most likely the cyan ink is burnt. If the ink sticks are left unused (printing more black than color, this will happen.
Print the test pages for PQ troubleshooting from the control panel and examine each print. Cyan will probably have very dark streaks down the page, magenta should look normal, and yellow also will have dark stripes. You need to replace this burnt ink, and the only way is to print. From within paint (or similar accessory in other OS) Create a full page of cyan, and print about 100 - 200 pages, or until the cyan starts to clear up. Yes it is a waste, but much cheaper than a print head, Do this for yellow as well.
Solution : Print the Troubleshooting Print Quality Pages and Make Sure the Colors Are AccurateCAUTION: Use of inks other than Genuine Xerox Solid Ink may affect print quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer. The Xerox Warranty, Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. To print the Troubleshooting Print Quality pages:
Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Problems], and then press the [OK] button to print the test pages.
Go through the pages and find the Light Stripes Test page. For each color, remove an unused solid ink stick from the printer, and then use the ink stick to make a mark of color next to the corresponding color on the printed page. If the colors do not closely match, that color will need to be purged from the print head. Continue with step 6 if the colors do not closely match.
NOTE: If the colors do closely match, the problem is not related to the printer's hardware. There is no hardware adjustment available on the Control Panel for calibrating individual colors.
Create a document consisting of a full page (100% fill) of the color not printing correctly, or download and use one of the resource files provided in the table below. For example, if cyan ink is actually printing black, create a document that is a solid fill of cyan, or download and open the Cyan fill page provided in the table below.
IMPORTANT: Make sure to set the Print Quality mode in the print driver to "Standard" and the TekColor Correction to "None" before performing the next step. This will allow the job to purge only the problem color. Other settings may cause the printer to use a percentage of the other ink sticks.
Print approximately 50 - 100 pages of the document, as necessary, until the printed color returns to normal.
You will need to run a color calibration on the machine so that it can adjust itself. You may have to do it up to 3 times before the alignment is correct. Your user manual should tell you how to do this. I tried to check the Xerox website but their manual downloads are off line right now.
First off on your screen access troubleshooting, and perform the remove light strips and also remove smears and skips.
Next go to Xerox.com, under support and drivers enter 8560 in the search box. then go to the support page.
You want to look up the procedures for TEC color correction. And follow those steps.
If you are using a generic ink then, all bets are off in getting true color reproduction.
I have the same exact problem. I just switched to a mac and the colors are awful. I tried from 3 different macs at work, trying different combinations of color profiles, settings, etc, and the colors always look completely off. Blues are magenta, bright red is a dull reddish, orange is completely brown. It looks like Xerox decided to not even try to make this aspect work with the Mac. This is on the latest Mac book Pro, running Snow Leopard, to a Xerox Phaser 8560 DN.
Try creating a document with four different squares, or words, of these colours: yellow, magenta, cyan and black. If all of them print (albeit not with the correct shades) it is probably an ICM driver error. But my guess is that only one of those four colors will print badly, due to a defective color cartridge. The OKI 5150 makes all perceivable colours using cyan, magenta, yellow and black toners, so if one of these malfunctions, the resulting colors will lack the required shade of, say, yellow, and will appear to be "wrong". The yellow colour itself, of course, would simply disappear (the "yellow" you use might actually be 95% yellow and 5% cyan; then the "yellow" square will be printed as a very light shade of cyan, while the other colors - say, 95% magenta and 5% yellow - will turn out almost exact).
Try with the color test and replace any failing cartridge; if all four (almost) pure colours do print incorrectly, it's unlikely to be a cartridge problem, and we'll have to dig deeper.
What you are describing is a bad print head. You can try running the eliminate light stripes several times, and jet substitution, but most likely the print head will have to be replaced to remedy your problem. You can try googling. Phaser printer print heads or phaser printheads. There seems to be a secondary market appearing for those print heads. I can tell you from Xerox, if you have no maintenance agreement, they cost $750 per print head. Honestly, having worked on about every type of color printer known to man, the new solid ink phaser printers, produce a dry ink image of 2400 x 2400 dpi with ink particles that align end to end. The resolution of those printers are remarkable and can be purchased for less than the price of one of those new print heads. Now for reliable, albeit somewhat not as sharp a color image, but still exceptional, you really can not beat an HP. The ink stick technology really no longer has the color vividness advantage it initially had. The inks that align end to end, have ended that advantage and are sure a lot cheaper to operate per page.
Hi jbasset285: Your printhead may be bad do to third party ink.
Try these steps first.
Diagnosing Print-Quality Problems
The Troubleshooting Print-Quality Page provides a good overview of the most
common print quality problems. To print the Troubleshooting Print-Quality Page,
follow these steps:
1. From the Control Panel, scroll to Troubleshooting, then press OK.
2. Scroll to Print Quality Problems, then press OK.
3. Scroll to Troubleshooting Print Quality Page, then press OK.
The Troubleshooting Print Quality Page includes instructions for printing the
Eliminate Light Stripes test print. These instructions are also provided on the next
page of this manual. The Eliminate Light Stripes test print indicates individual weak
or missing jets or an obstruction in the imaging path that affects a vertical band down
the entire page. Also, you may see color variation from jet to jet on the Eliminate
Light Stripes test print. Some variation is normal, occasionally occurs, and usually
self-corrects within a few printed pages. If a print-quality problem is not resolved
with the information provided in the Diagnosing Print-Quality
If your printer still can print but with no cyan color then you most likely have a bad printhed. If your cyan ink is not melting it's because it is not using any ink . Get into the "print quality" menu and print the test page. If you get black, yellow, and magenta but little or no cyan then your printhead is bad. Whith these machines cyan is the first color to have poblems starting with weak or missing jets.
You can try to run the "eliminate light stripes" to see if it will help.
Run it about 3 to 5 times. If still not working right, turn the printer off for at least 4 hours and then test again.
×