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you must open the carrousel or magazine, and dissamble the cd. and then you must LUBE the gear and shaft with little vaseline or grease for to properly function+ replace the belts worn very important. and fix it. God bless you
Had the same problem. Mine the cd drive got out of alignment. Sorry to say the fix is to have it replaced. BOSE will do this for about $150. Typically this includes the one year service agreement, a full system "tune up" and a one year warrenty.
I called Bose service. Jason said to unplug for 1minute then plug back in. If the changer does not reboot and operate properly....you call Bose service. They will exchange your cd changer for a new one.
$75 plus tax and return your cd's to you. They will give instructions for the exchange when you call.
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