Error code 117-363 printer starts machine is awake

Only see error code 117-363 and not permited other option

Phaser 6130, 6125, 6128MFP, 6500, WorkCentre 6505

If a customer sets the Manual Feed Paper Type to a value other than Plain in the Copy Defaults, the printer will display the error 117-363 at next power up.

Steps that cause the problem:

1 On the 6128MFP control panel, press System

2 Select Default Settings and press OK

3 Select Copy Defaults and press OK

4 Select M.F. Paper Type and press OK

5 Select a Paper Type other than Plain and press OK

6 Power cycle the printer, and when the printer restarts it displays the error 117-363

Solution:

Until we have a firmware update that corrects the problem, here is the recommended method for recovering:

1 With power off, press and hold UP and DOWN buttons simultaneously and power on the printer

2 When the printer starts in Service Mode, select Fax/Scanner and press OK

3 Press the Down arrow button until you get to BackUp Data and press OK

Here is what the Xerox Support Site states:

Xerox Related Fault Code: 117-363

Power Off the Machine, Wait 10 Seconds, Then Power On
Modify the Fax Country Code

MI EQUIPO PRESENTA EL CODIGO 117-363 PUEDES AYUDARME A DESBLOQUEAR. GRACIAS

DocuPrint CM305
1. Power off the printer
2. Whilst holding down the up and down arrows, power on the printer
3. When prompted for CE Mode Password, press the down arrow twice then Press OK
4. Press down arrow and select "Fax/Scanner Diag", Press OK
5. Press down arrow and select "BackUp Data", Press OK
6. Select "All Clear", Press OK
7. When it says "Ready", Press OK
8. When it says "Complete", Press Back until you're back at the "Fax/Scanner Diag"
9. Press down arrow to select "Complete", Press OK
10. When it says "Complete?", Press OK

The printer will reboot itself and you should be back to normal again.