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Our machine was recently moved to a different connection on the network. Whenever I try to scan I get the message: Network error Please see network administrator CE-02
You didn't tell me enough about the problem. Are you trying to scan from a PC or to a PC? The problem is that the network address changed when you moved the printer. You can fix this by correcting the network address
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CE 02 is rarely a machine problem, It normally is an addressing problem between the machine and the network. That code indicates a communication problem, normally relating to scanning.
Often times it is a wrong character in an address.
Network Error CE-02 - this is where the machine cannot communicate with the SMTP Gateway / Mail Server for scanning. Check that you have a connection with the network and that you have the correct SMTP I.P address.
If you are using a host name for the mail server make sure that you have configured the DNS entries correctly.
I believe the CE-02 is a generic network error.I had the same issue, with us it was a DNS issue. We had old computer accounts in DNS confusing the scanner when using hostname. Have your network admin scrub DNS and see if it solves it.
1) Check that the Network Cable is inserted properly. 2) Check that the connected network supports TCP/IP protocol. 3) Check from the Web Page that the Primary/Secondary E-mail Server Address or the Destination FTP server/ Desktop PC address are properly set. 4) If the above address is described with Hostname, check that the DNS server is properly set. 5) Check that the SMTP server/FTP server/NST causes a trouble or not.
There is a Windows Port that is being blocked. First make sure the IP it's scanning to and IP on the machine are the same. disable the firewall. I'm working on narrowing down the port now and will post as soon as I find it.
Error ce-02 means that the computer the image is being sent to is not running sharps "network scanning tool" which is part of the sharpdesk software suite
Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.
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