When I try to run the futura software I get a connection error. Check that usb cable is connected and power switch is turned on.
I've only completed four projects on my singer futura ce100. I don't think the cable should already be gone.
So here's what I did and it worked for me. Somehow the WinDriver that is on the software is uninstalling itself and needs to be listed with the drivers for Jungo for this software to work. I installed the software when I first got the machine with no problems, then suddenly I couldn't open it and was receiving the same connection error. When you go to http://www.futura-support.com/faq/machine.htm#2 to install the drivers, you'll notice their screen shot shows both the CLEM driver and the WinDriver. Check your machine following their instructions to see if you have both listed under the Jungo driver. If not, go to http://www.jungo.com/st/windriver_usb_pci_driver_development_software.html and select the link under "Available WinDriver Toolkits" for your operating systems (I selected WinDriver USB for Windows). It asks a bunch of questions which I didn't know the answer to so I selected "other" on almost everything then entered "NA"or "?" for the other description. Select Download now and it will need to restart your computer. Once done, I looked at the device manager again and now WinDriver is listed under Jungo and CLEM and the software opens, no problems.
This will at least temporarily solve the issue, however, it's a free trial which means the download will expire at some point. Good news is, the windriver is on the futura disk, I just don't know why it's not installing or staying on the machine. I am sending all of this to Singer to figure out what they're missing in the installation files and hopefully get a fix permanently.
Good luck!
I am having the same problem, I hope this works for me.
Thanks,
RG
I hadn't used my machine in so long, but when I decided to start again, I was getting the connection error and reordered a USB Cable. That didn't fix it. The problem wasn't with the machine or the software, it was me! When I reloaded the software onto my computer and another computer, I chose not to upload Jungo and that was where my problem was. I didn't feel comfortable uploading Jungo because I thought it was a program that was going to bring a virus in or allow more ads, but it was simply drivers that is needed. Thank you for addressing this and directing the help needed for crazies like me. I love my Futura Quintet!!!
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I went to make a bridal gift and to sew my son's pants. Same issue which really sucks. I am going to see about getting a refund. This is a waste of money. This is definetly not worth wasting hundreds of dollars for.
I called Singer and they had me download the CE-250 patch off of the website (even though I have the 150) with the machine off and USB unplugged. Now it detects the machine, drivers, etc. and works great! They are very helpful if you have time to call - took me a 45 minute wait but worth it in the end!
I am getting the message connection error check USB cable and make sure the power is turned on.
Both are OK I began this problem when I got a new Gateway with Vista Please download a driver or a solution.
SOURCE: Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.
I received an email back from Singer stating that it is not possible at this time to load the Futura software on a 64-bit system using Vista. I have emailed to ask whether it would load if the OS were XP, but I haven't heard back yet.
They said that they were working on finding a fix for this, but they aren't sure that they will since it's a hardware problem.
First, there's a Windows 7 update
available at www.Futura-support.com. Click on the lefthand side, then
on CE100/150/250/350, etc, etc. Follow the directions CAREFULLY.
First, be sure the uninstall ALL Futura software you've attempted to
install and reboot your PC.
If for some reason this doesn't
solve you're problem, I've posted a set of instructions at
http://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista
that will allow you to run the software under XP on your Windows 7
machine. This is a bit more complicated a solution, but if you follow
the instructions carefully, you should be fine. Try the Futura update
first, though.
I hope this solves that problem.
Next, you say you're "still" having the connection error? Did I answer your problem before? I'm going to give you the answer to the problem I had with this, and if I already gave you this please leave me a comment on this. I check back daily, so I'll see it and we'll try and troubleshoot further from there. First, take care of the software problem. Next, make sure you're plugging the USB cable from the machine into a USB port in the BACK of your computer, not one of the front ports or a port on a USB hub. The cable and machine need more power than most of those ports provide, a technical detail that Singer doesn't realize. Good luck!
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You should have your local Singer Company check this out for you. I have a Singer CE-100 Futura and I love it. It isn't easy but once you learn it, it's wonderful. When I first got it I was only able to make a few easy designs. Then I couldn't get it to embroider at all. I would go through all the step and when it got to pushing the green button it did nothing. Fiinally I took it to the Singer dealer and he sent it back to the manufacturing plant and sure enough it was defective. If it is not doing what it is suppose to do when you follow the steps correctly, take it to someone to check it out!
I am trying to set up the sewing machine and computer for the first time. I get the message that the hardware is not found, check connections etc. when I go to the Singer support pages and check the drivers I do not have a 'tick' against the clem driver as described in the support. Very frustrating as I really want to get started with this machine. Help!
I am having the same problem and this is the very first time I tried to get it set up just got the machine 5/15/08
the usb cord is connected and its saying that it not, I have restarted my computer, turned off the machine and restarted it ,took the usb cord and plugged it in another usb post but it still daying that the machine is not on and the usb cord is not connected
I have the same problem, I have restarted my computer, checked the usb cord
I have the same problem. It seems to me it's a driver problem. Of course, I wrote Singer and couldn't get any answer till now, let's wait and see. The Futura Support website has many functions / links not working.
The update pack worked for me to install, but the computer is still not recognizing the CLEM driver that came with the CD. I think it can be two things. The driver can be too old or Windows XP must have some security patch removed. As soon as I (hopefully...) get a suppport message, I post it here.
I have the same problem anyone find a solution yet ... am also using gateway with vista home.
A friend gave me a singer futura ce100. He didn't have to drivers (main program) that came with it. I called singer....they wanted $100. Does anyone have this software they can send me? Please email me:
[email protected]
Thanks :)
is that for windows 7 i am having the same problem
My machine is a Futura 400. I was sewing a pic and the lights all lit up and then it would not come back on when I tried to restart the machine. I am taking it to the repair shop in the morning and will let everyone know what he says.
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