At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
Zen Microphoto MTP drivers not installing, stuck in loop
I've been having MAJOR connection problems with my ZMP since upgrading my HDDs and switching the C: from FAT32 to NTFS. I plug the unit into my PC, and the notification tray comes up "New Hardware Detected: MTP Device." It just keeps showing that constantly until I pull the plug out from the Zen. For some screwed up reason, the system just keeps looping attempting to install the drivers.
Here's a bit from a recent attempt logged in my Events Viewer:
Type Date Time Source Category Event User Computer Information 1/11/2008 9:33:27 PM WPDClassInstaller (48) 25089 N/A WILLIAM Information 1/11/2008 9:33:27 PM WPDClassInstaller (16) 24576 N/A WILLIAM Error 1/11/2008 9:33:27 PM WPDMTPDriver (16) 15300 N/A WILLIAM Information 1/11/2008 9:33:17 PM WPDClassInstaller (48) 25089 N/A WILLIAM Information 1/11/2008 9:33:17 PM WPDClassInstaller (16) 24576 N/A WILLIAM Error 1/11/2008 9:33:17 PM WPDMTPDriver (16) 15300 N/A WILLIAM Information 1/11/2008 9:33:10 PM WPDClassInstaller (48) 25089 N/A WILLIAM Information 1/11/2008 9:33:10 PM WPDClassInstaller (16) 24576 N/A WILLIAM Error 1/11/2008 9:33:10 PM WPDMTPDriver (16) 15300 N/A WILLIAM Information 1/11/2008 9:33:02 PM WPDClassInstaller (48) 25089 N/A WILLIAM Information 1/11/2008 9:33:02 PM WPDClassInstaller (16) 24576 N/A WILLIAM Error 1/11/2008 9:33:02 PM WPDMTPDriver (16) 15300 N/A WILLIAM Information 1/11/2008 9:23:43 PM WPDClassInstaller (48) 25089 N/A WILLIAM Information 1/11/2008 9:23:43 PM WPDClassInstaller (16) 24576 N/A WILLIAM Error 1/11/2008 9:23:40 PM WPDMTPDriver (16) 15300 N/A WILLIAM Information 1/11/2008 9:23:33 PM WPDClassInstaller (48) 25089 N/A WILLIAM Information 1/11/2008 9:23:33 PM WPDClassInstaller (16) 24576 N/A WILLIAM Error 1/11/2008 9:23:33 PM WPDMTPDriver (16) 15300 N/A WILLIAM
In a nutshell (reading upwards), the driver fails to start, the device's drivers get installed, but can't connect with the device.
I think the existing drivers have become corrupt, so I need to find new drivers to install.
Re: Zen Microphoto MTP drivers not installing, stuck in...
Make sure you have media player 11 If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. Download recovery tool off creative's website. go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them Also told Microsoft hotfix causes this problem try uninstalling the last hotfix If that doesn't fix it trythe USB cable
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
To Fix any problems with broken firmware form attempted “playsforsure” firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all:
1. Uninstall all creative software & drivers 2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10). 3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD). 4, Plug Zen in. 5, Make sure you have the firmware update ready, run it but don’t click the language bit yet), leave the mouse hovering over your language selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS). 6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me). 7. As soon as it flashes up “reload new firmware now via USB” click the language button 8. Now the pc should find it and allow you to re-load the firmware. (it may take a few attempts) 9. Once complete, click close and restart the pc. Everything should now be fine. 10. Once all is working, you can re-install WMP11 and it will work fine.
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(7931),Kb=ww_english_add To use an MP3 player with online music subscription services, the following is needed:
A specific application from the online music service provider
Windows Media Player 11.
Windows XP Service Pack 2 or Vista. To check the Service Pack version,
click on Start, Control Panel and then System.
An MP3 player with MTP/PlaysForSure firmware installed.
Currently, the following players support PlaysForSure either out of
box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus,
ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto,
ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.
Solution ID # 4794 from creative site
ZEN Micro and ZEN MicroPhoto
1. Make sure that the battery is charged.
2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off.
3. Remove the battery.
4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears.
The following options will be displayed:
-Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves.
-Format (All):Caution! Erases all content!Save a copy of your player's content before formatting.
-Reload OS/ Firmware : Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
×