K80 "scanner Failure"

for all-in-one printers very often we must install drivers for the scanner section and some times the universal drivers under your model works fine you sure try that.

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Hi,

When a background switching malfunction occurs, "F" and "4" will display alternately on the function number display panel of the scanner.

Wipe the top and bottom glasses located inside the ADF with the Cleaner F1 and check if the problem persists.

If turning on the scanner again does not recover the situation, then follow the procedures provided below:
1 Does the same symptom occur after turning OFF and ON the scanner? Press power button of the scanner for more than 2 seconds to turn it OFF, and after more than 2 seconds elapse, press the power button to turn the scanner ON.
2 Are the cables between the Control PCA and the BW Motor damaged? Or are the connectors connected correctly?


3 Is the white reference work properly? If not, then replace the BW Motor.Perform background changeover test.
4 Is the OPT Unit installed correctly? Check ADF (Front) and ADF (Back)
5 Replace the Control PCA and see if the error is resolved.
6 Replace the OPT Unit and see if the error is resolved.
Hope the above information is helpful.
Thanks,
ScanCare

The problem could be because of ONE out of TWO problems listed below. Try the steps recommended and it should fix the problem.

• Drivers Issue: Try uninstalling the printer drivers using the utility http://ftp.us.dell.com/printer/R166248.zip .Then install the drivers from the support website. Use the link: http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&os=WW1&osl=en&catid=&impid=&SystemID=PRN_ALL_A924. Also DO NOT forget to update your computer's chipset drivers before this.
• Firewall Issue: Maybe your firewall is blocking the connection to your printer/scanner. Try allowing access to all applications related to Dell or printer or communication systems under Program Permissions in your Firewall program.

Thanks,
Abhishek

try connecting it directly to wall instead of surge protector, and see if that resolve the issue, if not than printer needs to be serviced bu authorised service provider

follow the link below
http://h10025.www1.hp.com/ewfrf/wc/product?product=61737&lc=en&cc=us&dlc=en&lang=en&cc=us

thanks for the rating.
Mark

Scanner won't scan

You are having hardware communication problems caused, very likely, by driver installation troubles. Go into CONTROL PANEL and then SYSTEM and then DEVICES and look for the scanner there under IMAGING DEVICES and check to see if it has an exclamation mark next to it, or if any other device has this mark, meaning that drivers are not installed for it. If there is no scanner but you have a warning icon labeled UNKNOWN DEVICE, this is the problem. If you find any non-functioning hardware devices, this is probably it.

Try this as a fix. Unplug the cable to the printer/scanner.

Go online to HP and download the latest drivers and utilities for the scanner/printer and save them to your desktop.

In CONTROL PANEL, open ADD REMOVE PROGRAMS. Scan down and remove (uninstall) anything related to the HP printer or scanner, everything. Then reboot. Then install the drivers and utilities on your desktop you saved previously, plugging in the unit when prompted to do so. If you are never prompted, plug it in at the very end when everything is installed. If this routine fails, try rebooting the system without the HP scanner plugged in, wait for a complete start-up, and then plug the scanner into a different USB port and follow the directions on screen taking note of any failure messages. PS: the scanner/printer needs to be powered on through all of this, of course. :>)

Good luck

The solution is at the HP website. see here

Solution five: Reset the product
Step one: Perform a partial reset

1. Disconnect the power cord from the product.
2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
   • If the partial reset resolves the issue, you do not need to continue troubleshooting.
   • If the error message displays again, proceed to the next step to try a semi-full reset.

Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.

1. Disconnect the power cord from the product.
2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
   • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
   • If the error message displays again, proceed to the next solution.