I have a Krups IL Primo #972 missing the carafe and overflow grid. Where can I get these parts?

Remove the covers, locate the leak and fix it.

That model is ancient, you are going to be scratching to find a handbook for one of those things. You may be better to ask specific questions relating to what operation of the machine you don't understand. They make good coffee, were relatively reliable and now any parts you may need are now obsolete.

They are still available, try a Krups agent Part number is F0474210

One (of several) site lists parts available (
1800Parts com Search ) Looks like the direct Krups part number is MS-622958, which can be found on ebay (
Krups Espresso Maker Glass Carafe MS 622958 XP6040 ) or other attachments have direct replacements. You can also get more generic 10 cup replacement pots such as ( http://www.amazon.com/Medelco-One-All-Carafe-GL210CP/dp/B00E3E2CKK/ref=sr_1_3?s=home-garden&ie=UTF8&qid=1446929928&sr=1-3&keywords=krups+replacement+carafe+10+cup ) or ( http://www.amazon.com/Medelco-Eurostyle-Universal-Replacement-Carafe/dp/B000TD1L8I/ref=sr_1_1?s=home-garden&ie=UTF8&qid=1446929928&sr=1-1&keywords=krups+replacement+carafe+10+cup ) for a lot less money.

Good luck!

I've also had this problem with the Krups 'Il Primo' - reduced steam for frothing of milk but plenty of espresso.
Diagnosis: over many uses, a residue of dried milk plugs the interior of the steamer tip.
Fix: Using a small adjustable wrench, remove the tip. Clean it inside and out with a tooth pick. Reattach the tip - gentle with the wrench.

My Krups was not working after I accidentally forgot to place the black plastic lid on the coffee carafe BEFORE starting to brew a new batch of coffee. The coffee will not drip into the carafe without the lid
in place. Because the lid is hidden when placed in the coffee maker, it's easy to forget! The coffee all backed up in the filter area and overflowed. The display got wet. Not good.....

If your buttons and or display is not working ( mine got wet with coffee) simply flip the coffee maker over. Unscrew the bottom. expose the display circuit board carefully, DRY it with a HAIR DRYER and put the unit back together! Presto! Mine is working again.

If you need a new circuit board, you can get one for $35 from Appliances.com I found. They also have the Duo filter and extra parts cheaper than the Krups website.

OH Yeah!
That is the number one failure in these machines. (owned four of them)
The problem is one or both of the "twin" thermal fuses or the thermostat for water
heating and hotplate,( one in the same) has gone open. I have tried for a long time to locate correct replacement parts to no avail. I would STRONGLY not recommend trying to bypass as these are not only controls but a safety feature as well. I was lucky a wile back and found one without a carafe at a garage sale. used it for parts, now those have failed also. Really miss them. If I ever find a source for parts I will post it here with replacement procedure.

EfACTOR

Here you go.

http://kitchen.manualsonline.com/mdownloads/e847f794-e70e-4f52-9cd5-f4be67ef773c.pdf

Good Luck And Please Rate FixYa!

try going to nelson small appliance web site - you may be able to find an instruction booklet from this site or they may be able to help you get one.