I had the same problem and HP has been very helpful, try calling this
number 877-917-4380 ext. 79 and be firm tell them this needs to be
fixed. They are sending my second replacement part and said they will
keep sending parts till it works, this tv is almost 3 years old.
Just to update this issue, HP has
now agreed to replace my plasma free of charge, they dont know how to
fix it and after a couple of tries they gave up and I'll get my new one
next Friday. For all of those trying , keep trying and don't give up,
don't take no for an answer.
Comment posted on Feb 04, 2009Just
an Update here, My new plasma arrived on Monday free of charge, no
shipping, no money at all, works like it did when new. Call HP with the
number listed and let them have a piece of your mind, you will get
results.
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