No need to send it anywhere; the band is generic and any decent jewelry store should be able to replace it.
Or you can go to the website and find out where to send it either directly, or you can download the manual.
http://www.anneklein.com/Black-Leather-Band-Watch/90324777,default,pd.html?cgid=90263431&itemNum=50&variantSizeClass=&variantColor=SILVEML
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