I am trying to get into the simulation mode of the AR-C260m copier /printer to clear a Service Call error H5-01. Solution to clear is given as #/P key > Asterisk Key On > Clear Key On . Etc. But I am unable to get the #/P key to respond, all the keys, numeric and C & CA keys do not work with the Service code message showing. Can enter onto the Custom settings and have found the operator enter code which does not give me any options to enter the program mode. Is there a password protection or sequence of keys to release the #/P key or some other sequence to get it to operate. Any help much appreciated. Thanks John
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cannot get rid of message, initializing printer control
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