Posted on Jan 07, 2008

Word documents skip parts of lines; print screen and Excel print fine

I received the same error message on my printer, that the cartridge is not the correct one, but I am using only HP cartridges purchased at Costco. I threw out my new cartridge and replaced with another new one, and it the printer worked fine. Now my Word documents do not print with sufficient quality to read. I do not think this is a printer problem because print screens and Excel documents do not have the skipped areas. I notice that the same lines are skipped on Word documents when I reprint as well. Is it possible that a print driver is corrupted and needs to be reinstalled?

ATL_Mom Jan 07, 2008

I do not find incoder strip in the database. Is that another product I need to buy from the HP online supply store?

1 Answer

Anonymous

Please you change the incoder strip.your problem was solved

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Word documents skip parts of lines; print screen and Excel print fine