Their number is 1 800 557 4825. This is Jarden Consumer Solutions which is the part company of Rival, Crockpot, etc...They are open M-F 8 am to 5 pm. Also you can goggle Jarden Consumer Solutions and they have support on that site as well. Good Luck! I could NOT find any contact info on Rival website.
The best thing to do is go to thier websites and Click support then contact us button.
If you find it helpful please vote my answer.Thanks.
BTW here's the link for rival product website.Just click the link below:
http://www.rivalproducts.com/
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