My Maytag Neptune TL FAV6800AW Washing Machine is receiving the dC error code on every load. It sits at 12 minutes remaining and attempts to spin several times before throwing the codes. Reading the forum, it sounded like the clutch. When I removed the clutch, it was covered in oil and it appeared oil has been spraying inside the housing. Is that indicative of a clutch failure, or is there something else going on here?
Tom,
I’m a owner and I do all my own repairs on the FAV6800AW. Usually the One-Way roller clutches get a touch of rust and become sticky. If it’s not to bad and the One-way roller clutches can be cleaned up ya might be good to go. Worse case replace with this Clutch . In your case I believe you are leaking transmission oil.
The only place the oil can come from and not containment the wash tub/wash basket would be from the transmission in the area of where the agitator shaft spline engages the female spline in the transmission. Pic attached;
Female Spline on tranny;
Agitator Shaft Spline;
Maytag Neptune TL FAV6800AW clutch covered in oil - 9ae54b4.jpgg src="/uploads/images/9ae54b4.jpg" alt="9ae54b4.jpg" class="h_mi" />
Transmission mounted Maytag Neptune TL FAV6800AW clutch covered in oil - e788445.jpgplate;
I believe the transmission seal is preventing oil from reaching the tub/wash basket…. That’s my WAG having not experienced this type of failure.
How much oil are we talking about? Have you looked at this post regarding clean/re-lube of the One-Way roller clutches in the clutch pulley and the upper One-Way clutch roller assembly if you series FAV6800AW is equipped with? How do the roller clutches look? They should spin freely Clockwise and lock up in the Counter Clockwise direction.
We have to nail down the tranny oil leak and clean up the roller clutches if possible or replace the Clutch.
From the service manual page 40;
NOTE: A small amount of oil under the transmission is normal.
Sounds like you have a lot of oil contamination.
BACK
Good luck and let me know if I can help.
Rich aka dh1200s
LEFT=
Tom,
The clutch pulley is one assembly. I don’t believe he One-Way roller clutches/bearings and large wrap spring are not replaceable.
It may be an issue with the large comforter. Have you had successful spin cycles complete with the comforter as the wash load in the past? If you thru the lid redistribute the comforter will the spin cycle complete? If so then I believe the machine can’t redistribute/balance that particular wash load. If you watch the process when the TDS (Tub Displacement Sensor) signals an unbalance error condition to the Control Board the machine will try several attempts to redistribute the load. If it fails it signals the “dC” error and or “uC”. I’m not sure what the Control Board programming is looking for to signal a “uC” error code. I would think multiple “dC” error code events in the current wash cycle. I feel that oil you see is coming from the tranny via the agitator shaft. Take a look at page 19. “”Special Instructions Water Leak Around Pulley On Tub Bottom””
It’s a description of cause and effect for different failure scenarios related to contamination of the roller clutches. When those roller clutches become sticky/slightly rusted the “dc”/uC” errors begin. I have a technical write somewhere on this forum of what I feel is happening but it boils down to the One-Way roller clutches failing to lock up completely in spin cycle (CCW rotation) causing the agitator shaft rotate slightly rotating the tumblers on spin up of the wash basket unbalancing the wash load. Maytag hangs out their dirty laundry on this issue and describe it in theSM page 21.
Quote’’Will Not Spin
• During fill cycle – If machine tumbles and spins
simultaneously replace clutch assembly.”” End quote.
If you release the washer top during fill cycle you we see the machine spins slowly CCW spin direction. Caution turn of the water source valves to the machine before you do this. You may spray a bit of water around.
When the machine enters spin cycle the large wrap spring come under tension with CCW rotation of the motor driving the clutch pulley in CCW rotation. The tumblers will turn slightly (1/8 of a turn at most, my observation) until full compression of the large wrap spring in the clutch pulley hub. Once that happens the spinner shaft, agitator shaft, and spinner plate are rotating the tranny and wash basket CCW so the tumblers are not driven to rotate (agitator shaft is spinning same direction same RPM as the transmission). In wash/agitate cycle the motor turns CW driving the agitator shaft CW to rotate the tumblers only the spinner shaft remains stationery unless the roller clutches are frozen up.
The One-Way roller clutches rotate freely CW direction. Did your machine use the upper roller clutch assembly if so did you clean that assembly up? As you read in my post my series 16 machine did not use the upper bearing ring. If you feel you need to replace the clutch I recommend this Clothes Washer Clutch - 25001169 for the FAV6800AW and LCD flavor FAV9800AW. I asked myself why spend $140-$170 for a clutch which per the Maytag service bulletin TDL-0136-B has no explanation of what the new and improved clutch design is. Maybe it's hermitically sealed and NASA approved for a Mars mission… the price is out of this world. They should have designed it right from the get go, along with the corrosion issues with the left lid lock. My machine failed with clutch issue at the 3.5 yr mark. Those are the two big issues I find with the machine design. I can put up with the tangle issue :)…… Sorry for the long post I get carried away. Anyway I don’t know if I’m helping or adding to the issue maybe we can also get an opinion from a repair tech. I will continue to try to help out with my limited hands on experience.....Rich
Tom I have to break this post up im mutiple comments. The Problem with the Membrane Console has to be fixed first. Read thru and see what you think.
“”The clutch pulley is one assembly. The reason I asked is appliance parts person quoted me a price on with pulley and without.””
Did the appliance parts person give you a Part Number for the clutch with and without the pulley. Did you eyeball the parts he is talking about? What was the cost? I don’t know of a separate pulley and roller clutch assembly/upper ring but I’m an owner with limited experience and would like to know what P/N this guy is speaking too and how he crossed reference to the FAV6800A machine.
“”The dreaded dC error is back again. For all size loads. No amount of redistribution helps.””
Tom is the wash tub banging around with the dC error? With no clothes in the wash basket does a Spin Only cycle complete? I would release the top of the washer and raise just enough to observe the wash basket and tumblers in a spin cycle. Throw in some wet towels and kick off a Spin Only cycle. Does the wash basket oscillate back and forth to extremes? Do the tumblers rotate more than an 1/8 of a turn as the wash basket starts to spin up?
“”If you feel you need to replace the clutch I guess that's my next step, although it sounded like the only thing that goes wrong with the clutch is the spring breaks or the bearings lock up, neither of which seem to fit my situation.””
I believe if the upper bearing ring were frozen up you would lock up the Motor in wash and Spin cycle and possibly here belt screech and maybe trigger a “Lr” error code for Locked Rotor condition. If the clutch mounted one-way roller clutch froze up I believe in wash cycle the wash basket would try to rotate CW. In Spin Cycle you would never spin up the wash tub would oscillate to extremes triggering dC/Uc errors. I feel if the TDS was not signaling properly for the tub swings the machine would walk across the room and shut down by unplugging itself or self destruct.
If the Large Wrap Clutch spring breaks the Wash Basket would not spin up and the tumblers would rotate. This I proved when I had my first Clutch Malfunction with dC/uC error codes last December. I removed the Large wrap spring in the clutch pulley just to know the failure results of a broken clutch spring.
“”Just wondering how much money I should sink into this machine.””
Not only money but how long can you tolerate the wash pile building up and what is your PITA tolerance. I have about $300 in a clutch purchase the only used part I haven’t purchased on ebay. I buy no parts retail. When it’s time to replace the outer tub bearings that will be new from ebay. I’ll paste in my most recent ebay purchase at the end of this post for 99 cents it’s a local pick up.
“”I've had to replace the left lid switch twice already.””
You mean the Left Lid Lock assembly? I hoped you saved them did you open them up? I clean them up and reuse. They do suffer from corrosion issues with it’s location to the bleach dispenser. See this post. Were you failing with error codes OP,OD,FL to the console?
Additional comments;
“”Several of the panel buttons no longer respond (Superwash, Normal, Wrinkle Control). No beep, no light up. So I can't even perform diagnostics on the board since these buttons are used in combination for different checks.””
I would try to reseat the ribbon cable from the Membrane Console to the Control Board socket see this post for the process. It’s covered in the SM but found it a bit vague. If you decide to open up the console remove the three # 15 Torx screws at the top of the console. Follow the SM for releasing the consol from the washer top. This a little tricky, if not done correctly you will break off the mounting ears on the right side. Ask me how I know….:)
That enough for tonight I know this is all a pain but if you want to keep the machine I will offer what little knowledge I have.
Here is the TDS check;
Tub Displacement Sensor Diagnostics check. This test is done with the washer lid raised see page 19 for the details.
It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.
a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”
b. Press the Super Wash key display reads “in”…something like that.
c. Press Delicates the Display will show “UC” (Unbalance Closed).
d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).
e. Press Hand Wash.
f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).
If you get these results your TDS sensor should be just fine.
How I buy my parts.;
I have about $300 in a clutch purchase the only used part I haven’t purchased on ebay.
I meant $300 in used parts, Clutch is new. Update about $300.99 to date.
Tom,
“”Tried that, no dice. The Superwash, Normal and Wrinkle Control buttons still don't respond””
The next step I would take with this issue is take a DVM/Ohm meter and measure the touch pad switches at the ribbon.
The ribbon cable pin out for those switches are;
Super Wash Pin 18 and 3
Normal 5 and 3
Wrinkle Control 6 and 3
Pin 3 is the common pin in the touch pad key matrix. I would place clip lead on Pin 3 depress and the other pins then measure each touch pad key for contact closure. I believe you should see measurements from the key closures between 30 to 90 ohms from my checks. Be careful not to scrap off the black traces on the ribbon cable they make contact with the plug on the Control Board.
This is how I do the continuity checks. Remove he ribbon cable don’t go near the Control Board with a Ohm Meter you run the risk of destroying it.
“”I believe the last time I posted, the dC errors had returned for all loads. I took the clutch out again, made sure everything looked good and put it back together.””
Tom I’m convinced the One-Way Roller clutches are sticky and not locking up when you enter Spin cycle of the wash cycle or a Spin Only cycle. In spin cycle the motor is driving the clutch pulley CCW driving the wash basket CCW. Take a look at this post and drop the clutch out again and try the test. I show inserting the Spinner Shaft Coupler into the One-Way Roller clutch bearing and rotate the white roller clutch plate CCW and see if the roller clutches lock up. I think the tranny oil leak is contaminating the roller clutches. Clean up the roller clutches again and give it a try. In this post I describe how the roller clutches work and what happens if they don’t lock up as designed…..dC/uC errors big time.
The TDS sensor is working as designed sensing the tub swings in Spin Cycle of the Wash cycle. You are taking large tub swings correct?
When the One-Roller clutches do not lock up hard they allow the wash basket/tranny to slip slightly/rotate slightly behind the rotational speed of the agitator shaft. That slight lag/differential in rotational speed in CCW rotation will cause the tumblers to rotate slightly throwing the wash basket load off balance ie. dC/uC errors. I feel strongly this is what is happening. I would invite a response from repair folks if I’m in left field here with my diagnosis. I don’t want to put out bad info I’m an owner just logically troubleshooting this big time problem in Maytag’s Clutch design with this machine.
You can do the test in Spin Only cycle you don’t need to go thru a complete wash cycle to check. Just throw in some wet clothes and hit Spin Only.
I need to add additional comments because of this forum board comment limit. I must be killing their server.
Follow up comments;
I feel very strongly that oil leak is coming from the tranny “”Maytag Neptune TL FAV6800AW clutch covered in oil”” We need to get that issue resolved. Having multiple issues makes for challenging troubleshooting. I have multiple known good spares for the machine and if you look at the post I link you to a dedicated FAV6800AW test bed machine I just picked up on ebay. That machine is in such good condition that it will become my everyday machine. It was failing with dC/uC errors. TDS checked OK and 30 minutes after removing the One-Way roller Clutch bearing plate and doing a WD-40 clean up the machine was back in service. The One-Way Roller clutches were not locking up as I rotated the white clutch bearing plate around the Spinner Shaft Couple. I have been thru several loads on the machine from a couple of pairs of undies light load to a comforter heavy load and I can’t make the machine fail in Spin Cycle. When I got it home it failed continuously with dC/uC error codes and the wash tub banged the sides of the machine violently.
I would attack the issues like this.
1. Drop the clutch and re-clean up the One-Way Roller Clutches in the clutch pulley. Please try the sticky One-Way Roller Clutches test I show in that post. If the TDS checks OK then the One-Roller clutches are causing the dC/uC error fail codes.
2. I suspect a transmission oil leak. That is the only source for Oil collecting over the Clutch Pulley is from the tranny. The transmission has a 10yr warranty per the Service Manual. Call Maytag and see if they will send you the tranny. They will ask has a qualified Maytag Repair service company diagnosed this issue? I would challenge them, where would the oil come from?
3. Resolve the Console Key Pad issue.
“”These aren't oil shocks, are they?””
I believe the Struts are hydraulically damped. If you push down on the wash tub and compress the struts then release and they return to the resting position I feel they are good and not part of the issue. The wash tub is not sagging correct?
Good Luck and I try to help....Rich
I believe the Struts are hydraulically damped. If you push down on the wash tub and compress the struts then release and they return to the resting position I feel they are good and not part of the issue. The wash tub is not sagging correct?
Good Luck and I try to help....Rich
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NEPTUNE TL
DO WHAT I DID. BUY A NEW CLUTCH WITH A LIFETIME WARRANTY. I'M ON MY 3RD ONE. MAYTAG SUCKS, I JUST KEEP REPLACING THE CLUTCH. I KEEP MY SOCKET SET RIGHT NEXT TO THE WASHER. ALWAYS READY. I THINKIT'S TIME AGAIN. WIFE SAYS' IT DIDN'T SPIN OUT. TIME FOR ANOTHER FREE CLUTCH.
May tag, send me a new washer [email protected]
Okay, I'm finally back at looking at the washer again.
>I would try to reseat the ribbon cable
Tried that, no dice. The Superwash, Normal and Wrinkle Control buttons still don't respond.
I believe the last time I posted, the dC errors had returned for all loads. I took the clutch out again, made sure everything looked good and put it back together. The only thing I did different was I noticed the belt wasn't as tight as it could be, so I put a crow bar in there and pulled it good and tight. That seemed to do the trick except for light loads. If the washer is loaded tight, it works great. Throw a few items in and the gets the dC error at 12 minutes remaining on the final spin. The oil leak has gotten worse. I took some pictures:
http://i50.tinypic.com/v3ina1.jpg
http://i50.tinypic.com/2pqvnzr.jpg
As you can see, it's actually pooling in the front.
These aren't oil shocks, are they?
Thanks for all the advice. Working on the washer is a pain, but I welcome the help.
Tom
Google this Neptune TL Washer FAV6800AWW
You will find FAV6800A help for solving the OD error code.
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Usually answered in minutes!
Rich,
Thanks for the information. I did read the post you referred to and I ended up taking the clutch apart and cleaning it with WD-40 and lubricating it with bearing grease. That seemed to do the trick for the majority of my wash loads. It still gets the dC error with the king-sized comforter. There was a pretty good coating of oil on the top of the clutch, but maybe that's normal. What I thought was oil spray under the tub may have just been dirty water??? It was dry to the touch and didn't feel greasy. I'm going to see how things go. I guess if it starts acting up again, next step is to replace the clutch? Do you recommend changing the clutch *and* pulley if I do?
Thanks,
Tom
>The clutch pulley is one assembly.
The reason I asked is appliance parts person quoted me a price on with pulley and without.
The dreaded dC error is back again. For all size loads. No amount of redistribution helps.
> Did your machine use the upper roller clutch >assembly
Yes. I cleaned and greased those as well.
>If you feel you need to replace the clutch
I guess that's my next step, although it sounded like the only thing that goes wrong with the clutch is the spring breaks or the bearings lock up, neither of which seem to fit my situation. Can a panel malfunction trigger this? Or a bad balance sensor?
Just wondering how much money I should sink into this machine. I've had to replace the left lid switch twice already. Several of the panel buttons no longer respond (Superwash, Normal, Wrinkle Control). No beep, no light up. So I can't even perform diagnostics on the board since these buttons are used in combination for different checks.
Tom
>The clutch pulley is one assembly.
The reason I asked is appliance parts person quoted me a price on with pulley and without.
The dreaded dC error is back again. For all size loads. No amount of redistribution helps.
> Did your machine use the upper roller clutch >assembly
Yes. I cleaned and greased those as well.
>If you feel you need to replace the clutch
I guess that's my next step, although it sounded like the only thing that goes wrong with the clutch is the spring breaks or the bearings lock up, neither of which seem to fit my situation. Can a panel malfunction trigger this? Or a bad balance sensor?
Just wondering how much money I should sink into this machine. I've had to replace the left lid switch twice already. Several of the panel buttons no longer respond (Superwash, Normal, Wrinkle Control). No beep, no light up. So I can't even perform diagnostics on the board since these buttons are used in combination for different checks.
Tom
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