At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
I believe my camera was dropped by a friend a few days ago while the lens was out. and now a few seconds after turning on the camera, it will turn off by itself, and it will not retract the lens. I can't take pics or do nothing, and I know the battery is fully charged. Any suggestions?
The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi there: If the camera has recently been dropped it may have lens damage that is preventing it from powering up. There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.
Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.
I will say with 95% certainty the camera was dropped while the lens was extended. It does not take much of an impact to make the Canon lenses lock up, a very small drop, or even banging the lens into a door or something while it is extended will do this. It happened to my Canon, and two other friends' Canon cameras as well! Googling the issue also shows how common this is. I had my camera hanging around my neck and merely bumped my extended lens while opening a door. The gears inside are SO fine, and it skips just one tooth and it will fail. It sucks. Sending the camera in to Canon for repair seems to be the only option, since you already tried gently push/pull/twist of the lens while it tries to retract. That worked for one friend, I sent mine into Canon for $50 repair. Sorry.
Sounds like a lens error. Look for sand particles around the gaps of the lens barrel (a single particle can jam it). Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:
There are special springs, motors, gears, and guides inside these lenses.
If your lens won't retract, one of the above is bent, misaligned, or broken. There is not a 'quick fix' that can be applied in your situation since it is a physical problem, not a software malfunction. You can try to dismantle yourself but speaking from experience you are likely to make the problem worse. If you are unwilling to attempt repari yourself, either take it to a repair shop or upgrade.
you must have dropped your camera where it caused damage in internal part. when cameras are dropped wires and screws inside loosen which will cause trouble. Have it checked by a pro. you might destroy it more if you try to fix it yourself. Thanks.
You have a jammed lens error the lens has to be repaired or replaced. You dont have to drop the camera for this to occur it can happen when ever the camera is in your pocket or purse. it accidently gets turned on and when the lens is coming out it is obstructed and strips the little plactic gears in the lens.
Here is a link to troubleshoot your issue. I hope this solves your problem.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00596002&cc=us&lc=en&dlc=en&product=1147733&dlc=en&lang=en
Hopefully someone has a better answer, but no mater what mode its in, its been my experience these cameras don't like to be dropped.
Sometimes they can be repaired, its just a matter of finding someone who or return camera to factory for a repair.
×