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Tap mode, it will bring up a screen with the date and time on it.then hold reset. The lock will start blinking and then disappear :) It looks like you guys are probably done with this watch but I thought I'd answer anyway. Good luck.
This is a common issue. The Polars and other Heart Rate monitors are not designed to be fixed by the consumers except for very specific models. These only look like watches, they are in fact mini computers and very susceptible to internal damage if not handled properly.
You need to send the unit it to a Polar Authorized Service Center to have fixed properly. There is not reset within the computer, if you had done everything correctly then it would work.
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