When I try to start my 4D embroidery software for the Husqvarna Diamond, I get the error: HASP HL Protection SRM Run-Time Environment (H0033) Help! The software has just been installed on a brand new laptop running Vista - nothing else on the laptop!

The author is incorrect regarding all of the uses of the HASP software/drivers. In the case of the sewing/design software being at issue with this person, she is dealing with a HASP hardware dongle which is the license control mechanism of a software product which absolutely *MUST* be installed on the personal computer or they cannot use the software. At all times, when the software is used, the hardware key and the HASP software must be running and the HASP license manager must be running as a service under services.msc

For quiltin_mama:
I have been struggling with this issue for my mother as well and have not come up with a final solution but I believe ours is one of damaged dongle or erroneous registry entries. I suggest the following actions:
1) lauch services.msc (click Start -> Run -> and type services.msc <enter> in the box) and look down the list for HASPLM?.EXE (I don't recall the full name). Verify that it is set to start automatically (right click on the item, choose properties, set "Startup Type" to automatic.

2. If you are using Windows Firewall, you need to add exceptions to the firewall: Control Panel -> Windows Firewall -> Click the "Exceptions" tab at the top.

You will need to add an exception for some of the 4D software applications. Now, I don't know which ones actually talk to the HASP, so what I suggest is: Click Add to create a new exception, and then click the "Browse" button to the lower right. Navigate to c:4d embroider\ (assuming you have the default directory) and then select the first 4D***.exe you find on the list, and click done. As I recall, there are 4 of these apps and you need to do this for each of them. Down the road, if any of the other parts of the software suite fail because they can't communicate, come back here and add the *.exe to the exception list.
Next, you need to exempt certain TCP/IP ports from the control of the Windows Firewall. If you download and install the firmware update from Husqvarna's site which they say is included in the 8.1 upgrade, the very last screen of the process, after doing all the main work, it will tell you to open a specific software port. I can't remember which port that is, but as I recall it was 14xx. Run this update and write down that port.
Back to the firewall exceptions list, now create two entries for this port: the first is for TCP port of that number and the second is the UDP port for that same number. Don't worry about why, but both appear to be needed. When adding the exception to the port, there is a button at the bottom left which says "scope". Click that and make sure that the top radio button of the 3 choices is the one selected.

Second, I made an interesting discovery while searching and trying to find the port number I mention above. There is another port which is listed as the "default" port for the Alladdin HASP software/dongle we are dealing with, and that is port 475. Please add exceptions (both TCP and UDP) for that port as well.

Finally, make certain that you have the latest HASP drivers from the ! HUSQVARNA ! site for Windows Vista and then apply the various 8.x updates to the 4D Embroidery software ! IN ORDER!, starting with 8.1, then 8.2a, then the 8.2b, then the 8.3, and the second 8.3(b?). (The 8.2 version has a 1 either before or after the '2', I don't recall which, the important thing to remember is that there is a 2a and 2b version and to do the 2a version first)

As you install these updates, BE VERY CAREFULL to read any warnings. I am told that some of the updates do not work with/will break under different versions of Windows. I haven't seen this myself as I haven't run them, but a dealer told my mom that one of the updates was her problem and that the update specifically said not to install it if you had Windows version (X). Unfortunately, not have the software myself, I cannot confirm or deny this.

There you go, I hope these steps help. One other piece of information: when (re)installing the 4D software and/or the updates, disconnect the computer from the internet and shut down any antivirus, antispyware, antimalware, and firewall software you might have running. After completing the installation, be certain to *REBOOT* the computer and logging in so the AV software is running before you again connect to the internet. I hate to say it, but all it takes is a matter of seconds before a worm can find its way into an unprotected computer to infect it. A couple of years ago one of the test organizations did that with a PC and it was fully under the control of malicious people on the internet in less than 2 minutes.

Best of Luck,
Mike

OK I've done a bit more research into HASP.

It's a software protection program which some employers install on their machines; it would never be installed on a privately owned computer.

To install new programs and to run existing protected programs, the user has to insert a coloured USB security key: the colour varies according to the level of access it allows the user.

When HASP is installed, the administrator will use a blue Master key to set up the program; this defines which existing programs to protect and whether the user may install additional software. In almost all cases, the computer will be set to deny the user permission to install anything at all. The user may be issued with a coloured USB key if any of the programs which they routinely use are protected by HASP as they will not run without the key.

To resolve your issue you need to take your laptop and the installation CDs (along with license keys) for any programs which you wish to use away from work to your system administrator. The administrator will then decide whether to install the programs which you wish to use.

HASP not only protects existing software, it allows the administrator to easily manage software licensing issues by preventing the use of counterfeit or unlicensed software. In doing so it keeps a local record of installed software and valid licenses on each computer and alerts the administrator when any licenses are due for renewal.

For the employer, software like HASP is a real benefit. For the average user it's a real pain if you want to do anything at all on your computer which is nothing to do with the normal business activity of the employer.

I hope that this has enlightened you and that you get permission to install your embroidery software. If the laptop has not been supplied by your employer and was a private purchase then there is no reason for the HASP program to be present unless it was previously intended for supply to an employer: if this is the case return the machine to the vendor and demand a replacement.

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