Our cooktop will not turn on!!

To Unlock Cooktop: Touch and hold the CONTROL LOCK/
ALL OFF keypad for 5 seconds.

Not sure if this is for your exact model but here is a link to an Online User's Manual for one similar:

http://www.kitchenaid.com/assets/pdfs/product/ZUSECARE/KECC508RPS_Use%20and%20Care_EN.pdf

Just click on the link (underlined and highlighted text) with your mouse and a new browser window will automatically open to show you the information in the manual.

On page 7, it reads as follows:

To Lock Cooktop: Touch and hold the CONTROL LOCK/
ALL OFF keypad for 5 seconds. After 5 seconds, CONTROL
LOCK will glow red, indicating that the cooktop touch controls
are in the lockout position.

To Unlock Cooktop: Touch and hold the CONTROL LOCK/
ALL OFF keypad for 5 seconds.

If you have any questions or require further assistance just comment back to this page and I will endeavour to help.

Good luck and please click on the 4 Thumbs Up rating icon if this was at all helpful.

Thank you very much.

Joe.

Thanks for posting to Fixya I will be helping you today. You have posted that you have a Kenmore Elite 44173 electric cooktop with a problem. However, you also mention your are having trouble with the oven not working. This post maybe categorized wrong but I will try to answer you question for both a range and oven control.

Sometimes on a cooktop customers will lockout the controls on accident while cleaning. Usually there is a button on the control that you hold for 4 seconds +/- and there is a little simbol of a padlock next to it or you might have to check the owners manual.

Lastly, Ranges may also have a lock out feature that the customer must press 4 seconds too unlock. On select models controls may also be locked out by putting their oven into sabbath mode. Usually the display will indicate a "SAB" to alert that this feature has been set.

*In general the above instructions should help if your unit is locked out.

Happy Holidays!
"Please rate this information "4 thumbs" if you found informational.

If Shr (5hr) appears on the display then the cooktop is in showroom mode. To exit showroom mode the cooktop must be locked by pressing and holding the key symbol for 5 seconds. After the cooktop is locked, press and hold the melt touch pad for 5 seconds.

From the manual, page 7:

To Unlock Cooktop: Touch and hold the CONTROL LOCK/
ALL OFF keypad for 5 seconds.

I have a Kenmore and it did that. I kept the lockout button pushed in until it beeped

Press and hold lock button for 5 sec to unlock

To Unlock Cooktop: Touch and hold CONTROL LOCK for
5 seconds.

you need to order a custom control kit, electronic switch that contorls onlly that one burner

Check to make sure your burner caps are aligned. I had this problem, and it turned out one of my burner caps was slightly askew. Putting it level fixed the problem.