This might be because of The BlackBerry Internet Browsing service book is corrupt or because of The BlackBerry smartphone user is not provisioned for BlackBerry Internet Browsing Service.
For BlackBerry Internet Browsing service book is corrupt. Follow thw step's:-
1) Clear the service book database.
2) Perform a hard reset by removing the battery from the BlackBerry smartphone and then reinserting the battery into the BlackBerry smartphone.
3) On the BlackBerry smartphone, go to Options -> Advanced Settings and from the Host Routing Table, click the menu key to select Register Now.
For BlackBerry smartphone user is not Activated for BlackBerry Internet Browsing Service. Follow the step's:-
Contact the wireless service provider and have the BlackBerry Internet Browsing Service
added to the BlackBerry smartphone user's account.
I hope I was able to help you.
Thank you for using Fixya.
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