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Posted on Oct 27, 2009
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GE side by side CAN17 ice maker...white ''finger assembly'' that pivots has broken two fingers, and the ice cubes are stuck in the cube dispenser. Any ideas why this happens, and how to fix it without replacing the whole ice maker assembly?

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  • Master 557 Answers
  • Posted on Oct 27, 2009
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Joined: Jun 14, 2009
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You will need to replace the icemaker. The sensor that activates the heat coil in the icemaker is bad. The heat sensor allows the cubes to be released from being frozen to the ice tray. Check ebay for a new icemaker. About one third the price of manufacturer for new factory unit.

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Several possibilities, but check first for cubes that are too small (means too little water is coming in during ice maker fill) and those cubes fracture into smaller bits when they are dispensed.

Another possibility is the cube/crushed plate inside the dispenser is stuck. This is a curved plastic piece that lies next to the crusher blades inside the dispenser head of the ice storage bin. For cubes this place must be retracted (swing away from) the crushed fingers to allow the cubes to pass without being broken up.
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Check the the part called the cube rake. Its usually a white plastic piece with fingers that point to each cube mold. Its suppose to push the cubes out during the cube dump cycle. It sounds like a few of the fingers may be broken and not turning properly on the shaft to extract the cubes out of the icemaker. The rake should push the cubes out during the cycle.
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Remove the ice bin. Look at the back wall, behind where the bin was. You should see a rectangular hole, about 1.5 x 1 inches near the bottom of where the ice bin was. There should be a white plastic part inside the hole. This plastic part should be able to be lifted up with your finger, and drop down again when you release it. If is does not move, it may be frozen, or the electrical solenoid connected to it may have melted. If the part moves freely, just replace the ice bucket and try to dispense cubes again. (the metal arm sticking out the back of the ice bucket might have gotten on the wrong side of the white plastic part in back)
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There is a solinoid in the freezer section by the motor that turns the ice auger. Test it by selecting cubes and with the ice bucket out, open the door, hold the door switch so the lights turn out and push the dispenser button. It should make a loud snap and travel upward. If not then I would say you have a bad solinoid. If it does, then I would look at the bucket. the metal rod that runs along the side of the bucket opens a flap in the bucket that is supposed to let the full cubes drop. look for anything that might cause it to be hanging up.
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