EnGenius SN 920 Ultra Cordless Phone Logo
Anonymous
Anonymous Posted on Jan 01, 2008
Answered

Can not get the second handset to register to the base

I purchased a use EnGeniue SN-920 Ultra Cordless with Two handsets. I did a register test seperstely with each handset and they work OK. When I try to register both handset to the base, the first handset connects and registers OK. When I try to register the second handset I get an error that states 'no connections'. The user manuel dose not have a trouble shooting section.

Open for assistance.
Thanks

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  • Anonymous Jan 03, 2008

    I purchased a use EnGeniue SN-920 Ultra Cordless with Two handsets. I did a register test seperstely with each handset and they work OK. When I try to register both handset to the base, the first handset connects and registers OK. When I try to register the second handset I get an error that states 'no connections'. The user manuel dose not have a trouble shooting section.


    ---------------------------------------------

    Both handset will register individually but when I attempt to add the second handset to the base, handset #2 will not connect, even when I repeat the procedures over and over

    Thanks......Waiting for more tips

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2 Answers

Damen Wong

Damen Wong

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  • Posted on Jan 01, 2008
Damen Wong
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Hi,

After you got the no connection message after trying to register the second handset...did you try to register it again?

  • Damen Wong
    Damen Wong Jan 03, 2008

    Did you try reseting the base and the two phone units and then trying again?

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  • Posted on Jan 01, 2008
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This is the registration procedure

Step 1: press MENU-6 and select 3 “SET BASE”
Step 2: press the REG key on the master base
Step3: press register to finish the registration procedure.
• After the registration complete, handset 11 and handset 21 can
2-WAY intercom with each other

If issue persists reset the unit start registration by using 2nd unit that currently unable to register. if issue continues please inform for further troubleshooting

Good Luck

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