When I hotsync I get a new message that says the installer is not compatible. I don't know what this means or why it suddenly appeared. After that, when I hotsynched, it stopped in the middle and said that the conduit is busy. It cancelled. The next time it worked. I don't know what's going on. I have has trouble in the past, but it's been ok for about a year now.

It appears to be an issue with Google's Android operating system. To fix the "your device is not compatible with this version" error message, try clearing the Google Play Store cache, and then data. Next, restart the Google Play Store and try installing the app again.

Hello.

From FixYa Support:

Run the program in XP compatibility mode.

First install the Palm Desktop CD that came with the CLIE. Go to "Start"> All Programs> Sony Handheld

1. Right click "HotSync Manager" and click "Properties" click Compatibility tab and and check "Run this program in compatibility mode for: Windows XP (Service Pack 2).

2. Then HotSync your CLIE it should work.

If it doesn't work:

1. While installing software from the CD open the CD and Right-click setup.exe and check XP Compatibility, and while installing, if a pop-up appears for drivers, just Click Use Old Drivers anyway.

2. In "Start"> All Programs> Sony Handheld
Rightclick all the shortcuts like "Palm desktop for Clie", "Install tool", "Hotsync manager" and set it to run in XP compatibility mode.

Hope this helps.

The solution is in the same message in which I stated the problem as I hit upon it before I sent the message. It is here for free as I discovered it ' by the hand of the Almighty'. As the pda is rebooting when doing a soft reset try to jiggle the 'on-off' switch off. If nothing happens repeat the process. At some stage the machine should switch off. Now things should be OK. I don't know why it worked for me but I hope it works for you.

To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.


There is a hidden method in the Prism for deleting the user name.

• Open the Memo application on your Prism.
• Tap New.
• Enter the ShortCut character.
  
• Enter a period '.'
• Enter the number 5.

Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:

1. Depress the Grey HotSync button on the cradle
2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.

Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

I have the same problem as above it starts to install and then says you must turn garmin on - its only and contect to usb it is connected, did the property thing it shows local. checked garmin FAQ did what it said and got same answer HELP!!!!!!!!!!!!!!!!!!.

Please post your hotsync log.
Whats the name of the game (and .prc filename)?

Please install thePalm Desktop Operating System 6.0 or higher from any search engine or Palmzone.

This will resolve the issue.

Regards

Chris 2030

I must maintain my older XP system just to maintain my pda. Awkward, for sure. I have not contacted Sony yet.

I once discarded a very nice, functioning rinter by Canon because there was no driver for XP.

Ouch!

you shouldnt need a device driver for your pda to work along side with Vista, as Vista has it's own Windows mobile device centre which should run as soon as you connect your pda to a usb port. If it doesnt run, then open up windows mobile device centre in programmes and check the mobile device settings as to whether usb is set to connect to the centre.

This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying, Handheld Tasks application database version not supported. Handheld Notes application database version not supported. Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC. I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem? thanks,