I just installed PrintMaster silver 15 and the installation went well but when I click on PrintMaster it says (mind you there is only one computer here and I am using it) "The network user file C:\Documents and Settings\ All Users\ Application Data\ Broderbund Software\ Print\ PrintMaster\ PMUSERS.Dat, is currently in use. Please Help!!!

You just about had it right, you should have clicked on the uninstall button istead. Also go into the start menu and find the program that way, when you click on the program you should see few menu choices under the window, one of these should be pemove/uninstall this program

You can try version 15 in compatibility mode:

Troubleshoot Compatibility
This can help with some (but not all) programs/drivers:
1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
2) Then click "Try Recommended Settings" and in the next window click "Start the Program" to install it.
3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 7.
More details about how to make older programs run in this version of Windows:
http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

Many older software programs are not compatible with the newer operating systems. Here are a couple of examples: I had Nero 6 burning software on my old XP machine. Upgraded to windows 7 intalled Nero 6. It gave me a message that said it has known compatibility issues with windows 7 so I had to go get Nero 9. Another issue I had was with my printer. It was made back in 04 had the original software went to intall and in the middle of intalling it told me that it was not compatible with this operating system. i went to HPs website and got software that was made for windows 7. Good luck...

I suspect that when you re-installed 10 it corrupted in some way and did not install properly. If you are using the same computer as before and the same software disc as before, then unless you had an update, which changed printmaster 10, it should be the same as before.
The only updates to Printmaster 10, would have been around a few years after it came out. There are no software updates for any software that still works only on XP as the system is now redundant.

Try re-installing Printmaster 10.

I am guessing that your new computer has windows vista on it. That may be the reason Printmaster 12 will not install. Certain programs or their installations are not compatible with Vista.

I'm not sure what errors you are getting, and I am assuming you are running Windows Vista, so again I'm just guessing.

You could try to launch the setup program manually and using compatibility mode by following these steps:

1. Insert your installation disk.
2. Click the start button

3. Click on Computer
4. Right click on the drive containing your installation CD
5. Select Explore from the menu.
6. Find the Setup or Install file in the list.
7 Right click on it.
8. Select Properties.
9 Select the Compatibility tab at the top.
10. check "Run this program in compatibility mode for"
11. In the drop down menu select windows xp
12. check "disable visual themes"
13. Check "run this program as administrator" (if it is available)
14 click OK

15 now double click on the setup/install program.

I hope this solves your problem.
Thanks!

Hi there, i think you have to buy the new version of it, it does not work with vista you can see it here (It writes windows 98-xp):
http://www99.shopping.com/xPF-Broderbund_Broderbund_PrintMaster_Silver_15_Jewel_Case
And
http://www99.shopping.com/xPF-Broderbund_Broderbund_PrintMaster_Silver_15_Jewel_Case

You can buy a new version here, But as far i can see in the system requirements they do not mention windows vista, so I do not know if it will run under vista??
http://cgi.ebay.com/Broderbund-Printmaster-Silver-17-PC-software-NEW-BOXED_W0QQitemZ200389004657QQcmdZViewItemQQimsxZ20090929?IMSfp=TL090929146004r3159

OR
http://www.amazon.com/Encore-PrintMaster-Silver-v17-DVD/dp/B000EGK3KM

Hope that helps
IF Not then return here

Have a nice weekend

Please rate my answer

Make sure you can see all the files. (My computer --> Tools --> Folder Options ---> View (tab) --> <Select 'Show hidden files ...' option.
Find the folder you have indicated. C:\DOCUME~1\Jan\LOCALS~1\Temp\{A35C2323-3CEA-405C-9569-EF5DDE930B2F}

Delete that flder.
Restart the computer and reinstall the software.

where is there main website or what are the requirements for this application - was it designed for windows 98 or what exactly ??

sounds like you have a scratch on your disc or you might need to replace your disc drive because it's not fast enough.

Hi there, the version you have is not compatible with vindows vista :O(

You can buy a new version here :
http://www.broderbund.com/store/broder/en_US/DisplayProductDetailsPage/productID.135272300

Hope that helps
If not then return here

Have a nice time over there