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Yes, the freezer temperature means the lid gets very cold. Every time you open it some moisture condenses in the lid and the outside ambient also affects it. The insulation may be beginning to break down and the ice is forming inside. It is not a major problem however and many freezers go on for years with freezing lids!
If it doesn't get cold at all, then your compressor is not running. Which could be the start relay or start capacitor or even the compressor. The relay and capacitor are not that expensive and pretty easy to replace, but if it is the compressor then you might not want to put that much money into an older unit.
Try turning the thermostat down to O and then back to max a few times this may free a stuck bimetallic strip. If this doesn't work and assuming you haven't damaged any components in some way then all that may be required is a new thermostat.
Chest freezers produce cold very slowly, so it could be an hour or more before you start to feel the cold. If still no cold, ( and I mean absolutley no cold) then you most likely have adamaged refrigerant line and the (freon) refrigerant has been lost. Take it back, or call for warranty repair.
If it is running but not cooling enough the problem is in the sealed system.
If you started it up just after hauling it home it may have be moved around enough to get oil in the systems smaller tubing causing problems. Unplug the unit for 24 hours and let it sit. Try it again for 24 hours and see if it cools.
If not this means either there is a refrigerant (freon) leak in the system or a restriction causing the refrigerant to not flow properly.
Either one are an expensive repair. and will require a professional to look at.
It's probable that you've lost refrigerant in the cooling system. Unfortunately, leaks in those systems can be hard to find so check your warranty to see if the labor is still covered.
I am having the same problem. How long did it take?
I bought mine second hand and think it may be broken. I plugged it in 8 hours ago. I can hear it running but it's not cold yet.
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