You didn't post the model system, but generally Dell master passwords are all entered lowercase (zrbfrwse) hold the CTRL key and press enter.
The master password is generated based on the code displayed prompting for the password. Most the systems have options for both BIOS and HDD passwords, it is possible that both BIOS and HDD passwords were setup, the each require a different password.
Testimonial: "Thanks finally got back to the Dell tech. He gave me one password that worked but not the HDD one only becasue I gave one letter wrong."
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What is the password supposed to be for?
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